Business Operations·Standings
Compare Conversational Support Software
Conversational support software helps teams answer customer messages; the right choice depends on the channels you use and the tools it needs to connect with.
Compare messaging channels, routing, automation, shared inbox tools, integrations and mobile apps. The signal score is out of 10; marks show whether a tool has a public API, open-source code or a free tier.
- 27 platforms
- 11 with a public API on this page
- 10 with a free tier
- Checked 28 Sept 2026
- 1 C
Chatwootchatwoot.comCustomer help platform for web, mobile, and self-hosting, with a free option and public code.
- 2 F
Frontfront.comCustomer message platform for phones, computers, web, and API; from $25 per user monthly, billed yearly.
- 3 G
Gorgiasgorgias.comCustomer support platform with a free option and a 30-day trial.
- 4 J
JivoChatjivochat.comWebsite chat with bots and live agents across desktop and mobile; free plan available.
- 5 CCrispcrisp.chat
Customer chat software for web, desktop, mobile, and API, with a free plan.
- 6 K
Kustomerkustomer.comSupport software with shared inbox, help center, SLA management, and ticket automation.
- 7 H
Helpshifthelpshift.comSupport software with help center, ticket automation, and SLA management; pricing on request.
- 8 ZS
Zoho SalesIQzoho.comWebsite chat tool with chatbot, API, desktop, and mobile access; free plan and 15-day trial.
- 9 F
Freshchatfreshworks.comCustomer chat for web and mobile with API access and a free plan.
- 10 S
Smartsuppsmartsupp.comWebsite chat software with a chatbot on web, iOS, and Android; free plan, paid from $17/month.
- 11 C
Chatrachatra.comWebsite messaging tool with visitor activity details and automated replies; free, or from $25/month annually.
- 12 L
LiveChatlivechat.comWebsite chat with bots, live agents, and visitor tracking; from $19/user/month annually.
- 13 G
Gladlygladly.aiCustomer service platform with API access, service targets, and a help center; ask for pricing.
- 14 IIntercomintercom.com
Website chatbot for customer chats on web and mobile; from $29/user/month billed annually.
- 15 RA
Re:amazereamaze.comCustomer service platform with automated website replies, API access, and a 14-day trial.
- 16 T
Trengotrengo.comPaid shared inbox for web, desktop, mobile, and API; from €299/month billed yearly, with a free trial.
- 17 TT
tawk.totawk.toWebsite chat with a chatbot, free to start; paid plans begin at $29/month.
- 18 A
Acquireacquire.ioWebsite chat software with a chatbot, available on web, desktop, mobile, and API.
- 19 RI
Respond.iorespond.ioPaid messaging software for mobile and other channels, starting at $79/month with a 7-day trial.
- 20 S
SleekFlowsleekflow.ioPaid chat platform links customer conversations to CRM profiles; starts at $109/month.
- 21 R
Richpanelrichpanel.comPaid support software with a shared inbox and service-level tracking, from $99 per user monthly.
- 22 D
Dixadixa.comCustomer support service with API access for €89 per user each month.
- 23 D
DelightChatdelightchat.ioEcommerce support inbox with WhatsApp marketing and Shopify order tools, from $29/month.
- 24 O
Olarkolark.comWeb-based website chat with a chatbot and free plan; paid plans from $29/month.
- 25 K
Kommunicatekommunicate.ioCustomer chat with a website chatbot for web and mobile, from $34/month annually.
Places #1, #2, #3, #4, #5 on this board are open to sponsors. Take #1 · Other ways to advertise
How to choose
Which messaging channels does it need to support?
Choose a tool that covers the channels your customers use. Compare the listed messaging channels before deciding.
If customers and staff need to reply on the go, check whether the tool has mobile apps and whether they run on Android or iOS.
Will it connect to the apps we already use?
Check the listed integrations against the apps your team depends on. A public API may also matter if you need another way to connect software.
How should conversations be routed and shared?
Compare conversation routing, shared inbox tools and automation to find a workflow that fits how your team handles customer messages.
Can I try it or use a free plan?
Check the free-plan mark, paid starting price and trial details. A free plan and a free trial are different: confirm what is available before choosing.
Which platforms does it need to run on?
Check the platform listings for the devices and access methods your team needs, such as web, Android, iOS, macOS or Windows.
Questions
What does conversational support software do?
It helps teams manage customer conversations. Compare messaging channels, shared inbox tools, routing and automation to see whether a tool fits your support workflow.
How do I choose conversational support software?
Start with the channels and apps your team uses, then compare routing, automation, shared inbox tools, supported platforms and pricing.
Does conversational support software have a free plan?
Some tools offer a free plan, while others offer a free trial or paid plans. Check the individual pricing details to see what is available.
What does the signal score mean?
It is a score out of 10 based on maker-published information about usage, public API, documentation, open-source code and a free tier.
Why should I check for a public API or open-source code?
A public API may provide another way to connect software. Open-source code may matter if you need to review or change the code; check the tool's licence.
Some top positions on this board can be paid placements, standing where they were sold. The facts on each platform are not for sale. How we rank · Disclosure