Best Customer Journey Analytics Software in 2026
30 customer journey analytics software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
| # | Platform | Score | Why | From | Free plan | Paid from | Channel coverage | |
|---|---|---|---|---|---|---|---|---|
| 1 | Weberlo Customer Journey Analytics | 8.2 | RecognisedAPIDocumented | $39/mo | No | 39 /mo | cross-channel | View |
| 2 |  SAS Customer Intelligence 360 | 8.2 | RecognisedAPIDocumented | — | — | — | omnichannel | View |
| 3 | Traceflow | 8.2 | RecognisedAPIDocumented | Free | Yes | — | cross-channel | View |
| 4 | Fullstory | 8.2 | RecognisedAPIDocumented | Free | Yes | — | — | View |
| 5 | Deep Stream Data | 8.1 | RecognisedAPIDocumented | — | — | — | omnichannel | View |
| 6 | Dataroid | 8.0 | RecognisedAPIDocumented | — | — | — | omnichannel | View |
| 7 |  FoxMetrics | 7.5 | RecognisedAPIDocumented | — | No | — | omnichannel | View |
| 8 | Journey Insight by Alterian | 7.3 | RecognisedAPIDocumented | $249/mo | Yes | 249 /mo | omnichannel | View |
| 9 | Qualtrics | 7.2 | RecognisedAPIDocumented | $420/mo | Yes | 420 /mo | — | View |
| 10 |  Teradata VantageCloud | 7.1 | RecognisedAPIDocumented | Free | Yes | — | — | View |
| 11 | Semrush | 7.1 | RecognisedAPIDocumented | $10/mo | Yes | — | — | View |
| 12 | CallMiner Eureka | 6.9 | RecognisedAPIDocumented | — | — | — | — | View |
| 13 | Woopra | 6.8 | RecognisedAPIDocumented | $999/mo | No | 999 /mo | — | View |
| 14 | CSG Xponent | 6.3 | RecognisedAPIDocumented | — | — | — | omnichannel | View |
| 15 | Adobe Customer Journey Analytics | 6.2 | RecognisedAPIDocumented | — | — | — | — | View |
| 16 | Joulica Customer Journey Analytics | 6.1 | RecognisedAPIDocumented | — | No | — | omnichannel | View |
| 17 | Glassbox | 6.1 | RecognisedAPIDocumented | — | — | — | — | View |
| 18 | AuriQ CJ Path | 6.1 | RecognisedAPIDocumented | Free | Yes | — | cross-channel | View |
| 19 |  Engage Hub Journey Analytics & Insights | 5.8 | RecognisedAPIDocumented | — | — | — | omnichannel | View |
| 20 | Clayfin Channel Analytics | 5.7 | RecognisedAPIDocumented | — | — | — | omnichannel | View |
| 21 | NiCE Customer Journey Analytics | 5.6 | RecognisedAPIDocumented | — | No | — | omnichannel | View |
| 22 |  Temenos Journey Analytics | 5.6 | RecognisedAPIDocumented | — | — | — | — | View |
| 23 | cxomni | 5.6 | RecognisedAPIDocumented | €2,000/mo | No | — | — | View |
| 24 |  Journey Analytics | 5.5 | RecognisedAPIDocumented | — | — | — | cross-channel | View |
| 25 | Genesys Cloud CX | 5.3 | RecognisedAPIDocumented | $75/mo | No | — | — | View |
Is your platform on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which customer journey analytics software is ranked first on Inferse?
Weberlo Customer Journey Analytics is ranked #1 of 30 with a score of 8.2. SAS Customer Intelligence 360 is second and Traceflow third.
How many of these have a free plan?
7 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Semrush has the lowest first paid tier we found: $10/mo.
How is this list ranked?
Ranked on what each maker publishes, open and connectable first: a public API, open-source code, the depth of its documentation and a free tier to try it on. Model lists are sorted by the figure in their title, exactly as each provider publishes it. Paid placements never change a rank.