Jitbit Helpdesk
Input—per 1M tokens
Output—per 1M tokens
Context—tokens
WeightsClosed
About
Jitbit Helpdesk is ranked #85 of 98 in help desk software on Inferse. It runs on Android, API, iOS, Linux, Self-hosted, Web, Windows. There is no free plan. A free trial is offered. Paid plans start at $24/mo.
Compared on help desk software
- Free plan
- Nojitbit.com
- Paid from
- $24.92/user/mojitbit.com
- SLA management
- Yesjitbit.com
Facts
- Free plan
- Nojitbit.com · 23 Sept 2026
- SLA management
- Yesjitbit.com · 23 Sept 2026
- Purpose
- Jitbit Helpdesk turns support requests from email, web portal, live chat, and APIs into trackable tickets for internal IT support and external customer service.jitbit.com · 3 Oct 2026
- Deployment
- The product is offered as cloud-hosted SaaS or as a self-hosted/on-premises installation.jitbit.com · 3 Oct 2026
- Ticketing
- It monitors support mailboxes and converts incoming emails into tickets, with categories, tags, ticket merging, scheduled tickets, and multi-agent assignment.jitbit.com · 3 Oct 2026
- Channels
- Support channels include email, a live chat and website widget, a customer portal, and integrations such as WhatsApp.jitbit.com · 3 Oct 2026
- Automation and AI
- Automation rules can route or alert on tickets, and AI can suggest knowledge-base articles, summarize tickets, draft replies, categorize requests, and search a website or knowledge base.jitbit.com · 3 Oct 2026
- Integrations
- Listed integrations include Jira, Slack, GitHub, Bitbucket, Zapier, Microsoft Teams, Google Drive, OneDrive, Dropbox, TeamViewer, Harvest, Asana, Trello, and Basecamp.jitbit.com · 3 Oct 2026
- Security controls
- Features include SSO/SAML, user provisioning, role-based permissions, custom password complexity policies, audit logs, and email spam filtering.jitbit.com · 3 Oct 2026
- SaaS data handling
- Jitbit says SaaS data is hosted on AWS in North Virginia, connections use SSL, servers are monitored 24/7, and data is backed up daily.jitbit.com · 3 Oct 2026
- Data and AI privacy
- Jitbit says it does not use customer data to train AI models, and its support team accesses customer data only with permission.jitbit.com · 3 Oct 2026
- Support channels
- The company lists support contact by email and says its head of customer success is available 24/7.jitbit.com · 3 Oct 2026
- Trial
- The SaaS trial lasts 21 days and requires no credit card; the self-hosted trial has no time limit but has some features disabled.jitbit.com · 3 Oct 2026
- Self-hosted platform
- The downloadable edition can be installed on a Windows, Linux, or Docker server and supports keeping data on the customer’s own database servers.jitbit.com · 3 Oct 2026
- Company history and location
- Jitbit says it was founded in 2005 and lists a Poole, Dorset, United Kingdom address; it describes the company as 100% remote.jitbit.com · 3 Oct 2026
Best Jitbit Helpdesk alternatives
See all 12
9.5 Chatwoot $19/mo first paid tier Free plan Open source
8.9 Freshdesk $19/mo first paid tier Free plan 
8.9 LiveAgent $15/mo first paid tier Free trial 
8.8 Zoho Desk ₹420/mo first paid tier Free plan 8.8 Help Scout $25/mo first paid tier Free plan 
8.8 Vtiger Help Desk $12/mo first paid tier Free plan Where it ranks on Inferse
- Best Help Desk Software in 2026#85 of 98
- Best IT Help Desk Software in 2026#17 of 29
Sources
- jitbit.com/helpdesk/purchase/;· checked 23 Sept 2026
- jitbit.com/helpdesk/· checked 3 Oct 2026
- jitbit.com/helpdesk/download/· checked 3 Oct 2026
- jitbit.com/helpdesk/helpdesk-features/· checked 3 Oct 2026
- jitbit.com/privacy/· checked 3 Oct 2026
- jitbit.com/company/· checked 3 Oct 2026
- jitbit.com/helpdesk/purchase/· checked 23 Sept 2026
- jitbit.com/saas-helpdesk/purchase/· checked 3 Oct 2026