Industry Software·Standings
Compare Ticketing Software
Ticketing software helps teams receive, track and resolve customer requests; the right choice depends on the channels you support and the tools your team needs.
Use the board to compare plans, starting prices, included agents, channels, service-level agreement (SLA) management, workflow automation, customer portals, knowledge bases, and reporting. The signal score is out of 10; marks show whether a product has a public API, open-source code, or a free tier.
- 29 platforms
- 19 with a public API on this page
- 11 with a free tier
- Checked 28 Sept 2026
- 1 G
GLPIglpi-project.orgOpen-source IT tool with incident requests, asset records, and problem and change tracking.
- 2 ZZammadzammad.com
Zammad is a web-based open-source helpdesk and ticketing platform for customer inquiries, internal service processes and cross-team communication.
- 3 F
Frontfront.comTeam messaging tool available on phones and computers, with an API and a 14-day trial.
- 4 G
Gorgiasgorgias.comGorgias is a customer support platform for ecommerce brands that brings email, chat, social media, phone, and SMS interactions into one place.
- 5 D
Deskprodeskpro.comHelp desk for web and mobile, with an API, self-hosting, SLA tracking, and shared team mailboxes.
- 6 HS
Help Scouthelpscout.comShared-inbox support software with API, free plan, and paid plans from $25 per user monthly plus 15-day trial.
- 7 F
Freshdeskfreshworks.comSupport tool with a free plan, API access, shared inbox, and SLA tracking.
- 8 O
osTicketosticket.comFree ticket system for web or self-hosting, with a customer portal and SLA tracking.
- 9 KKayakokayako.com
Help desk for web and mobile with an API, shared inbox, help articles, and ticket rules.
- 10 L
LiveAgentliveagent.com - 11 J
Jiraatlassian.comProject tracker with a free plan, web and mobile apps, API access, and self-hosting.
- 12 MS
ManageEngine ServiceDesk Plusmanageengine.comIT service and asset management for cloud or on-premises use, with CMDB, automation, self-service, and AI tools.
- 13 K
Kustomerkustomer.comCustomer service tool for web and mobile, with shared inboxes, SLA tracking, and ticket rules.
- 14 H
Hiverhiverhq.comShared-inbox support tool with SLA management, help center, and ticket automation; free plan and paid tiers.
- 15 U
UVdeskuvdesk.com - 16 ZD
Zoho Deskzoho.com - 17 S
SysAidsysaid.comSysAid is an AI-powered IT service-management platform for service requests, incidents, workflows, assets and organizational service processes.
- 18 IS
InvGate Service Deskinvgate.comService tool with self-service, analytics, knowledge articles, and support across departments.
- 19 G
Gladlygladly.aiCustomer service tool for web and API, with shared inboxes, SLA tracking, and help articles.
- 20 T
TOPdesktopdesk.comTOPdesk is an IT, facilities and enterprise service-management platform for handling incidents, requests, assets and workflows.
- 21 RA
Re:amazereamaze.comRe:amaze combines customer service, chat, and helpdesk tools with built-in AI for online businesses.
- 22 B
BoldDeskbolddesk.com - 23 SS
SolarWinds Service Desksolarwinds.comService Desk is a cloud-based, AI-powered IT service management platform.
- 24 S
SupportPalsupportpal.comSupportPal is self-hosted, on-premise help desk software.
- 25 D
Dixadixa.com
Places #1, #2, #3, #4, #5 on this board are open to sponsors. Take #1 · Other ways to advertise
How to choose
Which customer channels does it need to support?
Start with the ways customers contact your team. The board compares supported channels, so check that a product covers the ways you plan to handle requests.
Which platforms does the team need?
Check where a service runs before comparing plans. Board entries may list web, Android, iOS, Windows, an API, or self-hosting, which means running the software on your own systems.
Does it need automation or SLA management?
Compare workflow automation and SLA management. An SLA is an agreed service target, such as how quickly a team should respond; confirm the plan includes the controls your team needs.
Do customers need a portal or knowledge base?
A customer portal gives people a place to manage requests, while a knowledge base holds help information. Compare these features alongside reporting and analytics to see whether the product fits your support process.
How should I compare free and paid plans?
Compare the free-plan mark with the listed paid starting price, included agents, and trial terms. For example, GLPI lists a free plan and paid pricing from €19 per user per month; Deskpro lists a 14-day trial and paid pricing from $39 per month.
Questions
What does ticketing software do?
It helps a team receive, track, and resolve customer requests, with features such as supported channels, automation, and reporting.
How do I choose ticketing software for my team?
Compare supported channels, platforms, included agents, pricing, and the support features your process needs, such as SLA management or a customer portal.
Which ticketing software has a free plan?
The board marks products with a free plan. Check that mark along with paid starting prices, included agents, and any trial terms.
What is the difference between a free plan and a free trial?
A free plan is listed as a no-cost plan; a free trial provides temporary access. Check the product's terms and paid pricing before choosing.
What does SLA management mean in ticketing software?
It helps teams manage service-level agreements: agreed targets such as how quickly a team should respond to a request.
Some top positions on this board can be paid placements, standing where they were sold. The facts on each platform are not for sale. How we rank · Disclosure