8x8 Contact Center vs Genesys Cloud CX
| 8x8 Contact Center | Genesys Cloud CX | |
|---|---|---|
| Free plan | No | |
| Paid from | $75/mo | |
| Platforms | Android, api, iOS, macOS, Web, Windows | Web, Windows, macOS, iOS, Android |
| Free plan | No | No |
| Inbound calling | Yes | Yes |
| Outbound dialer | Yes | Yes |
| IVR builder | Yes | Yes |
| Digital channel scope | omnichannel | |
| Workforce management | Yes | Yes |
| Paid from | 99 /mo | $75/user/mo |
| Channels supported | SMS, WhatsApp, RCS, Viber, LINE, Zalo, voice, video | |
| Pricing model | payg | |
| Programmable voice | Yes | |
| Programmable messaging | Yes | |
| Programmable video | Yes | |
| SDK platforms | iOS, Android | |
| Phone number support | Yes | |
| Maximum participants | 10,000 participants | |
| Max participants | 10,000 participants | |
| Meeting recording | Yes | |
| Breakout rooms | Yes | |
| Screen sharing | Yes | |
| Supported platforms | web, Windows, macOS, iOS, Android, Chrome extension | |
| Key integrations | Google Calendar, Microsoft Office 365, YouTube | |
| Conversation routing | skill_based | |
| Team collaboration | Yes | |
| WhatsApp templates | Yes |
Listed together in Best Call Center SoftwareBest Contact Center SoftwareBest Omnichannel Contact Center Software