Enghouse CCaaS vs ICTContact
| Enghouse CCaaS | ICTContact | |
|---|---|---|
| Free trial | Yes | |
| Paid from | $399/mo | |
| Platforms | api, Web | api, Linux, self-hosted, Web |
| Outbound dialer | Yes | |
| Screen pop | Yes | Yes |
| Click-to-dial | Yes | Yes |
| Supported phone systems | Avaya, Cisco, Alcatel, Microsoft, Siemens | Asterisk, SIP, IAX2 |
| IVR | Yes | |
| Deployment | cloud | hybrid |
| Channel coverage | omnichannel | |
| Call recording | Yes | |
| Supervisor tools | Yes | |
| Demand forecasting | Yes | |
| Skills-based scheduling | Yes | |
| Intraday management | Yes | |
| Omnichannel forecasting | Yes | |
| Supported channels | calls, email, chat, social media | |
| Voice channel | Yes | |
| Digital channels | email, SMS, webchat, social media, video, voicemail | |
| Workforce management | Yes | |
| Interaction recording | Yes | |
| Free plan | No | |
| In-call controls | Yes | |
| CRM integrations | Salesforce, HubSpot, SuiteCRM, Vtiger CRM, YetiForce CRM, SugarCRM, Zoho CRM, Agile CRM, Pipedrive, Freshsales, ActiveCampaign, monday.com, Zendesk Sell, Close CRM, Streak CRM, Capsule CRM, Copper, Apptivo, Less Annoying CRM, Creatio, Keap, Microsoft Dynamics 365, Bitrix24 |
Listed together in Best Call Center SoftwareBest Computer Telephony Integration Software