Exotel Contact Center vs Luware Nimbus
| Exotel Contact Center | Luware Nimbus | |
|---|---|---|
| Free plan | No | No |
| Free trial | Yes | Yes |
| Paid from | $70/mo | $85/mo |
| Platforms | api, Linux, macOS, Web, Windows | Android, api, iOS, Web |
| Inbound calling | Yes | |
| Outbound dialer | Yes | Yes |
| IVR builder | Yes | |
| Digital channel scope | omnichannel | |
| IVR | Yes | |
| Deployment | hybrid | |
| Channel coverage | omnichannel | |
| Call recording | Yes | |
| Supervisor tools | Yes | |
| Free plan | No | No |
| Outbound calling | Yes | |
| Phone number support | Yes | |
| SIP support | Yes | |
| Call capture | both | |
| Call transcription | Yes | |
| Searchable archive | Yes | |
| Consent controls | Yes | |
| AI call summaries | Yes | |
| Mobile app | Yes | |
| Voice channel | Yes | |
| Digital channels | instant messaging, email, external tasks, live chat, social media | |
| Workforce management | No | |
| AI agent assistance | Yes | |
| Interaction recording | Yes |
Listed together in Best Call Center SoftwareBest Omnichannel Contact Center Software