Agent Assist (auto-AGENTS™)
API—OSS—FREE—DOCS4/5
AA5.3#19 of 25
outWeb—Windows—Mac—Linux—Android—iOS
Ranked in Agent Assist Software ·No free plan on record
About
Agent Assist (auto-AGENTS™) is ranked #19 of 25 in agent assist software on Inferse. It runs on Web. There is no free plan.
Compared on agent assist software
- Free plan
- Nocommerce.ai
- Real-time guidance
- Yescommerce.ai
- Suggested replies
- Yescommerce.ai
- Knowledge retrieval
- Yescommerce.ai
- Conversation summaries
- Yescommerce.ai
- Next-best actions
- Yescommerce.ai
- Supported channels
- multichannelcommerce.ai
Facts
- Purpose
- Agent Assist reads live transcripts, retrieves grounded answers, suggests next-best replies, and tracks sentiment while the human agent remains in control.commerce.ai · 30 Sept 2026
- AI guidance
- It drafts cited next-best replies in under 500 ms and builds a checklist that updates as the conversation changes.commerce.ai · 30 Sept 2026
- Languages
- The side panel supports more than 100 languages, translating customer utterances in real time and presenting guidance in the agent’s working language.commerce.ai · 30 Sept 2026
- Sentiment
- Live sentiment tracking includes toxicity alerts, topic-spike detection, and upsell tagging.commerce.ai · 30 Sept 2026
- Supervisor alerts
- Rule-based alerts can go to Slack, email, or Genesys when a VIP caller, frustration spike, or policy keyword is detected.commerce.ai · 30 Sept 2026
- Warm handoff
- On transfer, the system can send the human agent the transcript, extracted entities, CRM links, and relevant knowledge-base articles before the bridge connects.commerce.ai · 30 Sept 2026
- Quality scoring
- autoQA scores 100% of interactions against the customer’s rubric in about five seconds after a call ends.commerce.ai · 30 Sept 2026
- Integrations
- The product page lists Salesforce, Genesys, ServiceNow, Amazon Connect, Twilio, Zendesk, Dynamics, Webex, Slack, Five9, Intercom, OpenAI, and Snowflake among 500+ connectors.commerce.ai · 30 Sept 2026
- Security and compliance
- The maker’s security page lists SOC 2, ISO/IEC 27001, HIPAA, PCI DSS, GDPR, and EU AI Act among its compliance frameworks.commerce.ai · 30 Sept 2026
- Pricing model
- The maker says Agent Assist is included in the auto-AGENTS™ platform fee; usage is billed by channel, and exact rates require a quote.commerce.ai · 30 Sept 2026
- Intended users
- The product is designed to assist human contact-center agents and give supervisors real-time views across calls and teams.commerce.ai · 30 Sept 2026
- Maker
- Commerce.AI identifies itself as the maker of auto-AGENTS™ and says it was founded in 2016, with headquarters in Sunnyvale, California.commerce.ai · 30 Sept 2026
Company
- Founded
- 2016commerce.ai · 23 Sept 2026
- Headquarters
- Sunnyvale, California, USAcommerce.ai · 23 Sept 2026
Best Agent Assist (auto-AGENTS™) alternatives
See all 20
Where it ranks on Inferse
- Best Agent Assist Software in 2026#19 of 25
Sources
- commerce.ai/products/agent-assist· checked 30 Sept 2026
- commerce.ai/security· checked 30 Sept 2026
- commerce.ai/pricing· checked 30 Sept 2026
- commerce.ai/company/about· checked 30 Sept 2026