Puzzel Advanced Agent Assist
API—OSS—FREE—DOCS4/5
PA5.4#17 of 25
outWeb—Windows—Mac—Linux—Android—iOS
Ranked in Agent Assist Software ·No free plan on record
About
Puzzel Advanced Agent Assist is ranked #17 of 25 in agent assist software on Inferse. It runs on Web.
Compared on agent assist software
- Real-time guidance
- Yespuzzel.com
- Suggested replies
- Yespuzzel.com
- Knowledge retrieval
- Yespuzzel.com
- Conversation summaries
- Yespuzzel.com
- Supported channels
- multichannelpuzzel.com
Facts
- Purpose
- Advanced Agent Assist is an AI-driven virtual assistant that provides customer service agents with contextual information and recommendations based on ongoing conversations.puzzel.com · 4 Oct 2026
- Customer context
- It can import customer data from any system, show agent notes and interaction history, and provide an overview of customer details.puzzel.com · 4 Oct 2026
- AI summaries
- The product generates AI conversation summaries and query summaries for agents.puzzel.com · 4 Oct 2026
- Sentiment
- It provides real-time and historical sentiment indications, including sentiment score and trend, with green, amber, and red indicators.puzzel.com · 4 Oct 2026
- Knowledge assistance
- Agents can receive real-time information from the Knowledge Hub and automatic suggestions during conversations.puzzel.com · 4 Oct 2026
- Integrations
- The product can access data from multiple sources through integrations; Puzzel’s integrations page names Salesforce, Microsoft Dynamics, Microsoft Teams, and Zendesk among platform connections.puzzel.com · 4 Oct 2026
- Availability
- Advanced Agent Assist is an add-on to Puzzel Contact Centre within the Puzzel CX Platform.puzzel.com · 4 Oct 2026
- Package availability
- Puzzel lists Advanced Agent Assist as included in its Impress and Power contact centre plans.puzzel.com · 4 Oct 2026
- Pricing
- Puzzel’s packages page asks prospective customers to contact its team to discuss pricing and does not state a price for Advanced Agent Assist.puzzel.com · 4 Oct 2026
- Security and compliance
- Puzzel says its operational and development processes are certified against ISO 9001:2015 and ISO 27001:2013, and that it supports compliance with GDPR and applicable laws in its markets.puzzel.com · 4 Oct 2026
- Support
- Puzzel provides a Help Centre with support, product documentation, and help resources.puzzel.com · 4 Oct 2026
- Intended users
- The product is designed to support customer service agents with real-time guidance, customer context, and recommendations during interactions.puzzel.com · 4 Oct 2026
Company
- Founded
- 1998puzzel.com · 28 Sept 2026
- Headquarters
- Oslo, Norwaypuzzel.com · 28 Sept 2026
Best Puzzel Advanced Agent Assist alternatives
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Where it ranks on Inferse
- Best Agent Assist Software in 2026#17 of 25
Sources
- puzzel.com/platform/contact-centre/advanced-agent-· checked 4 Oct 2026
- puzzel.com/platform/integrations· checked 4 Oct 2026
- puzzel.com/packages· checked 4 Oct 2026
- puzzel.com/trust-centre· checked 4 Oct 2026