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Uniphore U-Assist

API—OSS—FREE—DOCS4/5
UU5.4#14 of 37
outWeb—Windows—Mac—Linux—Android—iOS

Ranked in Call Center Speech Analytics Software ·No free plan on record

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About

Uniphore U-Assist is ranked #14 of 37 in call center speech analytics software on Inferse. It runs on Web.

Compared on call center speech analytics software

Real-time guidance
Yesuniphore.com
Suggested replies
Yesuniphore.com
Knowledge retrieval
Yesuniphore.com
Conversation summaries
Yesuniphore.com
Next-best actions
Yesuniphore.com
Supported channels
multichanneluniphore.com

Facts

Purpose
Real-Time Guidance Agent equips contact center agents with in-the-moment guidance, contextual knowledge, and automated after-call work.uniphore.com · 2 Oct 2026
Pre-call intelligence
Before a call, it can pull relevant context from a CRM, past interactions, and backend systems.uniphore.com · 2 Oct 2026
In-call guidance
It provides next-best actions, sentiment cues, and reminders to help agents handle complex conversations consistently.uniphore.com · 2 Oct 2026
Knowledge assist
It proactively surfaces answers grounded in enterprise data without requiring agents to search.uniphore.com · 2 Oct 2026
After-call work
It creates customizable conversation summaries and tags covering details such as intent, actions, and outcomes.uniphore.com · 2 Oct 2026
Manager tools
Its Manager Dashboard provides live transcription, real-time alerts, KPI and call-quality insights, and coaching opportunities.uniphore.com · 2 Oct 2026
Integrations
The product page says it integrates with leading CCaaS platforms, CRM systems, and third-party tools; the brochure also describes connections to CRM and backend systems.uniphore.com · 2 Oct 2026
Sentiment detection
It recognizes emotional cues such as frustration, confusion, or satisfaction and prompts agents to respond empathetically.uniphore.com · 2 Oct 2026
Deployment
Uniphore says deployment timelines vary, but most customers are live within a few weeks with implementation specialists assisting with configuration, integration, and testing.uniphore.com · 2 Oct 2026
Security certifications
Uniphore states that it is ISO/IEC 27001:2022 certified, a Level 1 PCI DSS Service Provider, and SOC 2 Type II certified.uniphore.com · 2 Oct 2026
Data hosting
Uniphore says it primarily hosts service data in AWS data centers in the United States and Europe, with customers able to choose US-only or EEA data location.uniphore.com · 2 Oct 2026
Support
Uniphore provides a customer Support Portal and lists Americas technical support by phone at +1 866 4741429 and by email.uniphore.com · 2 Oct 2026
Intended users
The product is presented for contact center operations seeking agent guidance, contextual knowledge, and automated after-call work.uniphore.com · 2 Oct 2026

Company

Founded
2008uniphore.com · 28 Sept 2026
Headquarters
Palo Alto, California, USAuniphore.com · 28 Sept 2026

Best Uniphore U-Assist alternatives

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Where it ranks on Inferse

Sources