C-Zentrix Contact Center
Ranked in Call Center Software ·Free plan
About
C-Zentrix Contact Center is a cloud contact center platform for handling inbound and outbound calls alongside digital customer interactions. It supports voice, WhatsApp, Facebook Messenger, video, SMS, Twitter, Instagram, email, website chat, and chatbots. Skill-based routing and automatic call distribution direct callers to suitable agents or departments, while outbound campaigns can use preview, progressive, or predictive dialing. The platform includes an IVR builder and workforce management, plus AI options for call summaries, sentiment analysis, live call analysis, and agent assistance. The vendor says inbound and outbound calls are recorded, with storage in the cloud or at a customer-selected location. Named CRM integrations include Freshdesk, Freshsales, Zoho CRM, Microsoft Dynamics, LeadSquared, Salesforce, and CZ Helpdesk CRM. CZ Bar embeds call controls, logs, and recordings in third-party CRM software. The service is listed for Android, iOS, web, API, and self-hosted environments. C-Zentrix describes private and public cloud hosting, names Google Cloud and Microsoft Azure, and states 99.99% uptime. Pricing is on request, and a seven-day trial is listed.
Who it is for
It suits enterprise contact centers and BPOs handling high call volumes and monitoring productivity. Teams needing voice and digital channels, routing, or workforce management may also find the listed capabilities relevant.
What is good
- Supports voice and multiple digital interaction channels
- Offers preview, progressive, and predictive dialing
- Includes workforce management and IVR building
- Calls can be stored in the cloud or customer-selected location
What to know first
- Pricing is available on request
- Free voice options list 100 minutes of initial call credit
Verdict
C-Zentrix Contact Center brings calling, digital channels, routing, dialing, and workforce management together, with listed CRM integrations and AI options. The vendor lists a seven-day trial, while pricing is on request.
Compared on call center software
- Free plan
- Noc-zentrix.com
- Inbound calling
- Yesc-zentrix.com
- Outbound dialer
- Yesc-zentrix.com
- IVR builder
- Yesc-zentrix.com
- Digital channel scope
- omnichannelc-zentrix.com
- Workforce management
- Yesc-zentrix.com
Facts
- Product
- C-Zentrix provides a cloud contact center platform for managing inbound and outbound calls and digital customer interactions.c-zentrix.com · 7 Oct 2026
- Channels
- The vendor lists voice, WhatsApp, Facebook Messenger, video, SMS, Twitter, Instagram, email, website chat, and chatbot as supported interaction channels.c-zentrix.com · 7 Oct 2026
- Routing
- The platform provides skill-based routing and automatic call distribution to route callers to suitable agents or departments.c-zentrix.com · 7 Oct 2026
- Dialing
- Outbound campaigns can use preview, progressive, or predictive dialing.c-zentrix.com · 7 Oct 2026
- AI features
- The product page describes AI options including call summarization, sentiment analysis, live call analysis, and agent assistance.c-zentrix.com · 7 Oct 2026
- Call recording
- The vendor says all inbound and outbound calls are recorded and recordings can be stored in the cloud or at a location of the customer's preference.c-zentrix.com · 7 Oct 2026
- Integrations
- The vendor names Freshdesk, Freshsales, Zoho CRM, Microsoft Dynamics, LeadSquared, Salesforce, and its own CZ Helpdesk CRM integrations.c-zentrix.com · 7 Oct 2026
- CRM telephony
- CZ Bar embeds call controls, call logs, and recordings in third-party CRM software, according to the vendor.c-zentrix.com · 7 Oct 2026
- Security
- The vendor describes role-based access to its admin panel for team leaders and QA leaders.c-zentrix.com · 7 Oct 2026
- Availability
- The product page states that the cloud service has 99.99% uptime.c-zentrix.com · 7 Oct 2026
- Hosting
- The vendor says its contact center runs on private and public cloud and identifies Google Cloud and Microsoft Azure on the product page.c-zentrix.com · 7 Oct 2026
- Use cases
- The vendor describes the product as suitable for enterprise contact centers and BPOs handling high call volumes and monitoring productivity.c-zentrix.com · 7 Oct 2026
- Support
- The company provides a support enquiries route for customers needing product help.c-zentrix.com · 7 Oct 2026
- Free trial
- The US cloud contact center page advertises a 7-day free trial.c-zentrix.com · 7 Oct 2026
- Company
- C-Zentrix is identified as the flagship brand of Towards Vision Technologies Limited.c-zentrix.com · 7 Oct 2026
Company
- Headquarters
- Gurgaon, Haryana, Indiac-zentrix.com · 28 Sept 2026
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Where it ranks on Inferse
- Best Call Center Software in 2026#8 of 126
Sources
- c-zentrix.com/us/solutions/cloud-contact-center-softw· checked 7 Oct 2026
- c-zentrix.com/solutions/cloud-contact-center-software· checked 7 Oct 2026
- c-zentrix.com/us/contact· checked 7 Oct 2026
- c-zentrix.com/about-us· checked 7 Oct 2026
- c-zentrix.com/pricing· checked 22 Sept 2026