Dialpad Support

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About

Dialpad Support is ranked #22 of 174 in business phone systems on Inferse. It runs on Android, API, Browser extension, iOS, macOS, Web, Windows. There is no free plan. A free trial is offered. Paid plans start at $8,095/mo.

Compared on business phone systems

Free plan: Nodialpad.com
Business numbers: multipledialpad.com
Auto attendant: Yesdialpad.com
Call routing: customdialpad.com
Voicemail transcription: Yesdialpad.com
Desktop and mobile apps: Yesdialpad.com

Facts

Free plan: Nodialpad.com · 23 Sept 2026
Paid from: 80dialpad.com · 23 Sept 2026
Inbound calling: Yesdialpad.com · 23 Sept 2026
Outbound dialer: Yesdialpad.com · 23 Sept 2026
IVR builder: Yesdialpad.com · 23 Sept 2026
Digital channel scope: omnichanneldialpad.com · 23 Sept 2026
Workforce management: Yesdialpad.com · 23 Sept 2026
Recording retention: 45dialpad.com · 23 Sept 2026
Product: Dialpad Support is a contact center platform for customer support teams with real-time AI, voice and digital channels, coaching, analytics, quality management, and performance insights.dialpad.com · 28 Sept 2026
AI agents: Dialpad AI Agents can handle routine voice and digital requests, answer questions, schedule appointments, complete tasks, and hand off to human agents with context.dialpad.com · 28 Sept 2026
Scalability: Administrators can add or remove agents, locations, phone numbers, call queues, and users from an online dashboard across offices, regions, or brands.dialpad.com · 28 Sept 2026
Supervisor tools: Sentiment detection, real-time transcripts, listening, whispering, call barging, AI Recaps, and AI Scorecards support supervisor intervention and review.dialpad.com · 28 Sept 2026
Live coaching: AI Live Coach Cards can appear when configured keywords are spoken and provide agents with talking points and details.dialpad.com · 28 Sept 2026
Quality assurance: AI Scorecards automatically suggest when quality-assurance criteria are met and highlight coaching opportunities.dialpad.com · 28 Sept 2026
Integrations: Native contact-center integrations include Salesforce, HubSpot, Zendesk, ServiceNow, Zoho CRM, Copper CRM, and Outreach.dialpad.com · 28 Sept 2026
Workforce management: Dialpad WFM supports demand forecasting, scheduling, and schedule-adherence tracking alongside contact-center analytics.dialpad.com · 28 Sept 2026
Device support: Dialpad works on iOS, Android, PC, Mac, and web browsers.dialpad.com · 28 Sept 2026
Call routing: AI-powered IVR lets customers self-serve and route themselves to the right person or department using configurable routing rules.dialpad.com · 28 Sept 2026
Analytics: Contact-center reporting includes queue-health, call-abandonment, callback-effectiveness, service-level, and agent-to-caller metrics.dialpad.com · 28 Sept 2026
Security: VoIP calls and in-transit web requests use TLS encryption, while application data at rest uses AES 256-bit encryption on Google Cloud Platform.dialpad.com · 28 Sept 2026
Compliance: Dialpad states that it is SOC 2 Type II compliant, offers HIPAA-ready products with a BAA, and supports GDPR requirements through retention policies, data-subject requests, and consent mechanisms.dialpad.com · 28 Sept 2026
Data storage: Permanent customer data such as contact lists, call records, recordings, and transcripts is stored in the United States via Google Cloud Platform and backed up daily.dialpad.com · 28 Sept 2026