CTM Conversation Intelligence

Input—per 1M tokens

Output—per 1M tokens

Context—tokens

WeightsClosed

About

CTM Conversation Intelligence is ranked #8 of 32 in speech analytics software on Inferse. It runs on Android, API, iOS, Web. There is no free plan. Paid plans start at $79/mo.

Compared on speech analytics software

Free plan: Noctm.com
Analysis mode: bothctm.com
Sentiment analysis: Yesctm.com
Coaching features: Yesctm.com

Facts

Product purpose: Conversation Intelligence uses AI-powered call analysis to uncover customer needs and help sales and marketing teams use conversation data.ctm.com · 2 Oct 2026
Recordings and transcripts: Teams can listen to call recordings, read call transcriptions, or use AI to analyze conversations.ctm.com · 2 Oct 2026
AI analysis: Customizable prompts analyze transcriptions, and sentiment analysis can help identify ideal audiences and low-quality conversations.ctm.com · 2 Oct 2026
Call scoring: Calls can be automatically tagged and scored to report on lead quality and team performance beyond call volume.ctm.com · 2 Oct 2026
Live coaching: Live Conversations provides live transcripts for active calls and chats, and Whisper lets a coach privately guide an agent.ctm.com · 2 Oct 2026
Automation: The product page describes using AI call scores as Google Ads conversions, triggering voicemail follow-up, and escalating off-script calls to managers.ctm.com · 2 Oct 2026
Plan availability: The pricing page describes Marketing Pro as including conversation intelligence, custom AskAI call analysis, and 3,000 transcribed minutes.ctm.com · 2 Oct 2026
Integrations: The pricing page lists integrations including HubSpot, Facebook, Reddit, Yext, Salesforce, Zoom, Calendly, and Gong across its plans.ctm.com · 2 Oct 2026
Security: CTM says it encrypts its platform using TLS and stores recordings, transcriptions, logs, and other call data on encrypted volumes.ctm.com · 2 Oct 2026
Compliance: CTM says its platform has a SOC 2 Type 2 attestation and describes HIPAA/HITECH and GDPR compliance programs.ctm.com · 2 Oct 2026
Support: CTM says all customers have 24/7 access to its support hub and ticketing system, while live phone and chat support is available on Marketing Pro and Sales Engage.ctm.com · 2 Oct 2026
Mobile app: CTM Phone is described as a mobile softphone for calls, chat, and SMS, and its app page links to a mobile app.ctm.com · 2 Oct 2026
Company: CTM says Laure and Todd Fisher founded the company in 2011 and remain involved in its daily operations.ctm.com · 2 Oct 2026