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Best eGain Customer Engagement Hub Alternatives in 2026

Updated

20 platforms from customer service CRM software ranked against eGain Customer Engagement Hub on the same published basis.

  1. 1
    Freshdesk Free plan api $19/mo7.4
    eGain Customer Engagement Hub vs Freshdesk
  2. 3
    Kustomer AndroidapiiOSWeb 6.9
    eGain Customer Engagement Hub vs Kustomer
  3. 4
    Gladly apiWeb 6.8
    eGain Customer Engagement Hub vs Gladly
  4. 5
    Salesforce Service Cloud api $25/mo6.7
    eGain Customer Engagement Hub vs Salesforce Service Cloud
  5. 6
    Oracle Siebel CRM AndroidapiiOSself-hostedWeb $68.75/mo6.6
    eGain Customer Engagement Hub vs Oracle Siebel CRM
  6. 7
    TeamSupport api $45/mo6.6
    eGain Customer Engagement Hub vs TeamSupport
  7. 8
    Dixa api €89/mo6.5
    eGain Customer Engagement Hub vs Dixa
  8. 9
    Kapture CX api 6.5
    eGain Customer Engagement Hub vs Kapture CX
  9. 10
    Sugar Serve api 6.5
    eGain Customer Engagement Hub vs Sugar Serve
  10. 11
    Pega Customer Service api 6.3
    eGain Customer Engagement Hub vs Pega Customer Service
  11. 12
    Vtiger CRM Free plan AndroidiOS $12/mo6.0
    eGain Customer Engagement Hub vs Vtiger CRM
  12. 13
    1CRM Free plan WebWinMacLinuxiOS $1.08/mo5.9
    eGain Customer Engagement Hub vs 1CRM
  13. 14
    YundaDesk Free plan Web $20/mo5.6
    eGain Customer Engagement Hub vs YundaDesk
  14. 15
    Jio CRM 5.5
    eGain Customer Engagement Hub vs Jio CRM
  15. 16
    Pega CRM Free trial Web 5.5
    eGain Customer Engagement Hub vs Pega CRM
  16. 17
    Intercom Free trial AndroidiOSWeb $19/mo5.4
    eGain Customer Engagement Hub vs Intercom
  17. 18
    LeadSquared Free trial 5.3
    eGain Customer Engagement Hub vs LeadSquared
  18. 19
    Oracle Fusion Cloud Marketing Web 5.3
    eGain Customer Engagement Hub vs Oracle Fusion Cloud Marketing
  19. 20
    Agentforce Contact Center WebiOSAndroid $50/mo5.2
    eGain Customer Engagement Hub vs Agentforce Contact Center
  20. 21
    Freshworks Freddy AI Agent Web $29/mo5.2
    eGain Customer Engagement Hub vs Freshworks Freddy AI Agent

eGain Customer Engagement Hub alternatives compared

#PlatformScoreFree planFromRuns on
1Freshdesk7.4Free plan$19/moAPI
3Kustomer6.9Android, API, iOS, Web
4Gladly6.8API, Web
5Salesforce Service Cloud6.7No$25/moAPI
6Oracle Siebel CRM6.6No$68.75/moAndroid, API, iOS, self-hosted, Web, Windows
7TeamSupport6.6No$45/moAPI
8Dixa6.5No€89/moAPI
9Kapture CX6.5API
10Sugar Serve6.5API
11Pega Customer Service6.3API
12Vtiger CRM6.0Free plan$12/moAndroid, iOS
131CRM5.9Free plan$1.08/moWeb, Windows, Mac, Linux, iOS, Android
14YundaDesk5.6Free plan$20/moWeb
15Jio CRM5.5
16Pega CRM5.5Web
17Intercom5.4No$19/moAndroid, iOS, Web
18LeadSquared5.3
19Oracle Fusion Cloud Marketing5.3Web
20Agentforce Contact Center5.2No$50/moWeb, iOS, Android
21Freshworks Freddy AI Agent5.2No$29/moWeb
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Questions about eGain Customer Engagement Hub alternatives

What is the best alternative to eGain Customer Engagement Hub?

Freshdesk, number 1 in customer service CRM software with a score of 7.4 out of 10. The others here: Kustomer, Gladly, Salesforce Service Cloud and 16 more.

What is the best free alternative to eGain Customer Engagement Hub?

Freshdesk is the best-ranked alternative with a free plan. 4 of the 20 alternatives here publish a free plan on their own pricing pages.

How are these alternatives ranked?

Ranked on what each maker publishes, open and connectable first: a public API, open-source code, the depth of its documentation and a free tier to try it on. Model lists are sorted by the figure in their title, exactly as each provider publishes it.