ImpactCX Manual Quality Management
APIyesOSS—FREE—DOCS5/5
IM6.8#4 of 24
outWeboutWindowsoutMacoutLinuxoutAndroidoutiOS
Ranked in Call Center Quality Management Software ·No free plan on record· paid from $15/mo
About
ImpactCX Manual Quality Management is ranked #4 of 24 in call center quality management software on Inferse. It runs on Android, API, Browser extension, iOS, Linux, macOS, Self-hosted, Web, Windows. There is no free plan. Paid plans start at $15/mo.
Compared on call center quality management software
- Free plan
- Noeventideicx.com
- Coaching workflows
- Yeseventideicx.com
- AI-assisted scoring
- Noeventideicx.com
- Compliance reviews
- Yeseventideicx.com
- QA channels
- voiceeventideicx.com
Facts
- Purpose
- Manual Quality Management helps supervisors and quality teams evaluate customer and employee interactions through a structured QA process.eventideicx.com · 8 Oct 2026
- Reviews
- Reviewers can select interactions, complete scorecards, document findings, and provide feedback.eventideicx.com · 8 Oct 2026
- Scorecards
- Customizable scorecards can align evaluations with internal policies, compliance requirements, customer service expectations, and operational goals.eventideicx.com · 8 Oct 2026
- Coaching
- Managers can use completed reviews to give feedback, recognize strong performance, identify skill gaps, and guide agents toward better outcomes.eventideicx.com · 8 Oct 2026
- Reporting
- The product offers evaluation history and dashboards for QA trends, evaluator consistency, and performance insights.eventideicx.com · 8 Oct 2026
- Audio and screen review
- Recorded audio and screen activity can be reviewed in sync when available.eventideicx.com · 8 Oct 2026
- Integrations
- ImpactCX lists 100+ integrations and names Zoom, Microsoft Teams, Webex Calling, Mitel, and RingCentral among its employee collaboration integrations.eventideicx.com · 8 Oct 2026
- Deployment
- ImpactCX offers SaaS, virtual appliance, on-premise hardware appliance, and hybrid deployment options.eventideicx.com · 8 Oct 2026
- Security
- The maker says security capabilities vary by product and deployment and may include GovCloud hosting, FIPS 140-2/3 options, HIPAA-supporting controls, and SOC-aligned practices.eventideicx.com · 8 Oct 2026
- Intended users
- The maker describes the product as designed for organizations that require human-led evaluation of calls, screen activity, and interaction details against QA standards and business policies.eventideicx.com · 8 Oct 2026
- Pricing variation
- Overall solution pricing may vary by deployment requirements, package, number of users or channels, add-on modules, integrations, storage, support, and other configuration factors.eventideicx.com · 8 Oct 2026
- Company history
- Eventide says it was founded in 1971 in Little Ferry, New Jersey, and created ImpactCX for enterprise contact centers and employee collaboration.eventideicx.com · 8 Oct 2026
Company
- Founded
- 1971eventideicx.com · 28 Sept 2026
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Where it ranks on Inferse
Sources
- eventideicx.com/products/manual-quality-management· checked 8 Oct 2026
- eventideicx.com/integrations· checked 8 Oct 2026
- eventideicx.com/products/flexible-deployment-options· checked 8 Oct 2026
- eventideicx.com· checked 8 Oct 2026
- eventideicx.com/pricing· checked 8 Oct 2026
- eventideicx.com/about-us· checked 8 Oct 2026
- eventideicx.com/products· checked 20 Sept 2026