Customer Service·Standings

Customer Service - Midmarket Software

Customer service software organizes customer questions, support work and self-service. The choice turns on where your team will use it and which workflow, knowledge-base, portal and service-level features it needs.

Use the signal score out of 10 as a quick comparison. Check the API, open-source and free-tier marks, then review platform support, trial terms and paid pricing.

• 30 platforms
• 22 with a public API on this page
• 13 with a free tier
• Checked 28 Sept 2026

1. #PlatformSignalPlugs inPrice
2. 1
   F

   FreeScoutfreescout.net

   FreeScout is a free, open-source help desk and shared inbox built with PHP and Laravel.

   7.8 APIOpenFree Free tier
   →
3. 2
   Z

   Znunyznuny.org

   Free service desk software for web, Linux, and self-hosting, with API access, shared inbox, and SLA management.

   7.6 APIOpenFree Free tier · from $4,499/yr
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4. 3
   F

   Frontfront.com
   7.5 APIOpenFree From $25/mo
   →
5. 4
   G

   Gorgiasgorgias.com

   Customer support software with a shared inbox on web, mobile, API and browser extension; free plan and trial.

   7.5 APIOpenFree Free tier
   →
6. 5
   D

   Deskprodeskpro.com

   Help desk for web, mobile, API or self-hosted use, with shared queues, service targets and a 14-day trial.

   7.4 APIOpenFree From $39/mo
   →
7. 6
   HS

   Help Scouthelpscout.com

   Support tool with API access, a free option and paid service from $25/user/month, plus a 15-day trial.

   7.3 APIOpenFree Free tier · from $25/mo
   →
8. 7
   F

   Freshdeskfreshworks.com

   Support tool with shared case handling and service targets; free plan, with paid access from $19/month annually.

   7.3 APIOpenFree Free tier · from $19/mo
   →
9. 8
   O

   osTicketosticket.com

   osTicket is an open-source support ticketing system that routes inquiries created via email, web forms, and API.

   7.2 APIOpenFree Free tier · from $12/mo
   →
10. 9
    S

    SupportBeesupportbee.com

    Web and API support with email coordination and ticket automation; from $17/user/mo, billed annually.

    7.0 APIOpenFree From $20/mo
    →
11. 10
    L

    LiveAgentliveagent.com

    API-based customer support tool with a 30-day trial and paid service from $15/user/month, billed annually.

    6.9 APIOpenFree From $15/mo
    →
12. 11
    PC

    Pega Customer Servicepega.com

    Pega Customer Service is an omnichannel digital engagement solution for enterprises seeking to improve agent productivity, anticipate customer needs, and lower…

    6.8 APIOpenFree —
    →
13. 12
    VH

    Vision Helpdeskvisionhelpdesk.com

    Customer service and IT support products for web, mobile, desktop, Linux, and self-hosted use.

    6.7 APIOpenFree Free tier
    →
14. 13
    K

    Kustomerkustomer.com

    Support platform for web, Android, iOS and API, with shared cases, service targets and a knowledge center.

    6.7 APIOpenFree —
    →
15. 14
    H

    Hiverhiverhq.com

    Support tool for shared case handling, service targets, a knowledge center and task rules; free plan available.

    6.6 APIOpenFree Free tier · from $25/mo
    →
16. 15
    PH

    ProProfs Help Deskproprofsdesk.com
    6.6 APIOpenFree Free tier · from $29.99/mo
    →
17. 16
    U

    UVdeskuvdesk.com
    6.6 APIOpenFree Free tier · from $11/mo
    →
18. 17
    ZD

    Zoho Deskzoho.com
    6.6 APIOpenFree Free tier · from ₹420/mo
    →
19. 18
    MS

    ManageEngine SupportCenter Plusmanageengine.com

    API help desk with service targets, a knowledge center and customer portal; free plan, paid from $100/user/month.

    6.6 APIOpenFree Free tier · from $100/mo
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20. 19
    JH

    Jitbit Helpdeskjitbit.com

    Jitbit Helpdesk is a web-based ticket system that turns email and web requests into support tickets.

    6.3 APIOpenFree —
    →
21. 20
    H

    HelpCrunchhelpcrunch.com

    Paid customer chat software for web, mobile, macOS and API access with a 14-day trial.

    6.3 APIOpenFree From $15/mo
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22. 21
    G

    Gladlygladly.ai

    Customer support tool for web and API, with shared case handling, service targets and a knowledge center.

    6.3 APIOpenFree —
    →
23. 22
    Z

    Zammadzammad.org

    Free API support tool with message coordination, service targets, and help content; 30-day trial.

    6.3 APIOpenFree Free tier
    →
24. 23
    I

    Intercomintercom.com

    Customer messaging with a site chatbot for web, Android and iOS; starts at $29/user/month billed annually.

    6.2 APIOpenFree From $19/mo
    →
25. 24
    RA

    Re:amazereamaze.com

    Re:amaze combines customer service, chat, and helpdesk tools with built-in AI for online businesses.

    6.2 APIOpenFree From $29/mo
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26. 25
    T

    TeamSupportteamsupport.com

    Customer support software with API access and a shared inbox, from $45/user monthly on annual billing.

    6.0 APIOpenFree From $45/mo
    →

Places #1, #2, #3, #4, #5 on this board are open to sponsors. Take #1 · Other ways to advertise

How to choose

Which platforms does it need to run on?

Start with the platforms your team uses: API, web, Android, iOS, self-hosted or Linux. The platform labels show where an option runs.

If your existing apps need a direct connection, look for the API mark and confirm that its supported platform matches your setup.

Do you need a free plan or a trial?

Choose a free plan when you need ongoing use without an initial subscription, or a trial when you want to test a paid service for a set period.

FreeScout is listed with a free plan. AzureDesk and Deskpro list 14-day trials, while Hiver lists a 7-day trial and a free plan.

Which customer service capabilities should you compare?

Compare the fields shown on the board: support channels, a knowledge base, workflow automation, service-level agreement management, an AI service agent and a customer portal.

These labels separate tools built around different support processes, so match them to the work your team needs to handle.

How should you compare paid pricing?

Read the paid-from note alongside the pricing model and trial details. AzureDesk lists pricing from $5 per user each month, Deskpro from $39 per month, and Hiver from $25 per user each month on annual billing.

Treat these as starting figures published for the listed plans, then check which capabilities and support channels are included.

Do you need open-source code?

Use the open-source mark to identify whether a tool provides code access. If code access or self-hosting matters, compare that mark with the self-hosted platform label before choosing.

Questions

What platforms do customer service tools support?

The board labels support for API, web, Android, iOS, self-hosted and Linux. Check the platform marks against the places your team works.

Which customer service tools have a free plan?

FreeScout and Hiver are shown with free plans. Use the free-plan mark to check the current status of other options.

Which tools offer a free trial?

AzureDesk and Deskpro list 14-day trials. Hiver lists a 7-day trial. Trial details appear in the pricing notes.

What features are compared for midmarket customer service software?

The board compares free plan, paid from, support channels, knowledge base, workflow automation, SLA management, AI service agent and customer portal.

Do these customer service tools have an API?

API support is a platform label on the board. Check the API mark for a tool before planning a connection to another app.

Some top positions on this board can be paid placements, standing where they were sold. The facts on each platform are not for sale. How we rank · Disclosure