Best Web Help Desk Alternatives in 2026
Updated
20 platforms from IT SLA management software ranked against Web Help Desk on the same published basis.
- 1Web Help Desk vs Desk365
- 2Web Help Desk vs KIX
- 3Web Help Desk vs Vivantio
- 4Web Help Desk vs FreeITSM
- 5Web Help Desk vs iTop
- 6Web Help Desk vs Nova-Suite
- 7Web Help Desk vs GLPI
- 8Web Help Desk vs Xurrent Service Level Management
- 9Web Help Desk vs Freshservice
- 10Web Help Desk vs Jitbit Helpdesk
- 11Web Help Desk vs Proactivanet ITSM
- 12Web Help Desk vs USU Knowledge Management
- 13Web Help Desk vs CMW Lab CMDB and Service Inventory
- 14Web Help Desk vs Effigate
- 15Web Help Desk vs InvGate Service Desk
- 16Web Help Desk vs SimpleOne ITSM
- 17Web Help Desk vs SmartSuite Enterprise Service Desk
- 18Web Help Desk vs SolarWinds Service Desk
- 19Web Help Desk vs TOPdesk
- 20Web Help Desk vs ZentraITSM
Web Help Desk alternatives compared
| # | Platform | Score | Free plan | From | Runs on |
|---|---|---|---|---|---|
| 1 | Desk365 | 7.4 | Free plan | $12/mo | Android, API, iOS, Web |
| 2 | KIX | 7.3 | Free plan | €33/mo | Android, API, iOS, Linux, self-hosted, Web |
| 3 | Vivantio | 7.3 | No | $49/mo | API, self-hosted, Web |
| 4 | FreeITSM | 7.2 | Free plan | Free | API, Linux, self-hosted, Web, Windows |
| 5 | iTop | 7.2 | Free plan | Free | API, Linux, self-hosted, Web, Windows |
| 6 | Nova-Suite | 7.2 | Free plan | Free | API, self-hosted, Web |
| 7 | GLPI | 6.9 | No | €19/mo | Android, API, Linux, Mac, self-hosted, Web, Windows |
| 8 | Xurrent Service Level Management | 6.9 | No | — | Android, API, iOS, Web |
| 9 | Freshservice | 6.8 | No | $19/mo | Android, API, iOS, Web |
| 10 | Jitbit Helpdesk | 6.8 | No | $24/mo | Android, API, iOS, Linux, self-hosted, Web, Windows |
| 11 | Proactivanet ITSM | 6.8 | No | — | Android, API, iOS, Web |
| 12 | USU Knowledge Management | 6.8 | No | — | API, Linux, self-hosted, Web, Windows |
| 13 | CMW Lab CMDB and Service Inventory | 6.7 | No | $29.08/mo | API, self-hosted, Web |
| 14 | Effigate | 6.7 | No | $79/mo | API, Linux, Mac, Web, Windows |
| 15 | InvGate Service Desk | 6.7 | No | $41.67/mo | API, Linux, self-hosted, Web, Windows |
| 16 | SimpleOne ITSM | 6.7 | No | — | API, Web |
| 17 | SmartSuite Enterprise Service Desk | 6.7 | No | $15/mo | Android, API, iOS, Web |
| 18 | SolarWinds Service Desk | 6.7 | No | $39/mo | Android, API, iOS, Web |
| 19 | TOPdesk | 6.7 | No | £51/mo | Android, API, iOS, self-hosted, Web |
| 20 | ZentraITSM | 6.7 | No | $19/mo | API, self-hosted, Web |
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Questions about Web Help Desk alternatives
What is the best alternative to Web Help Desk?
Desk365, number 1 in IT SLA management software with a score of 7.4 out of 10. The others here: KIX, Vivantio, FreeITSM and 16 more.
What is the best free alternative to Web Help Desk?
Desk365 is the best-ranked alternative with a free plan. 5 of the 20 alternatives here publish a free plan on their own pricing pages.
How are these alternatives ranked?
Ranked on what each maker publishes, open and connectable first: a public API, open-source code, the depth of its documentation and a free tier to try it on. Model lists are sorted by the figure in their title, exactly as each provider publishes it.