Best IT SLA Management Software in 2026
Updated
50 IT SLA management software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
50ranked
3free plans on this page
€7/molowest paid tier
7 Oct 2026last checked
IT SLA Management Software, one module each. A lit port is something its maker publishes; 0 of the 25 on this page have a public API.
- 26 QueueDesk API not on recordOSS not on recordFREE yesDOCS 5.9$79/mo
- 27 SlaMetric API not on recordOSS not on recordFREE yesDOCS 5.8Free
- 28 Easy8 HelpDesk API not on recordOSS not on recordFREE not on recordDOCS 5.4
- 29 Lansweeper API not on recordOSS not on recordFREE not on recordDOCS 5.4$199/mo
- 30 Matrix42 FastViewer API not on recordOSS not on recordFREE not on recordDOCS 5.4€45/mo
- 31 Patryone Service Desk API not on recordOSS not on recordFREE not on recordDOCS 5.4
- 32 Serviceaide Intelligent Service Management API not on recordOSS not on recordFREE not on recordDOCS 5.4$1,800/mo
- 33 SymphonyAI IT Service Management API not on recordOSS not on recordFREE not on recordDOCS 5.4
- 34 Bizapp CRM API not on recordOSS not on recordFREE not on recordDOCS 5.3₹749.92/mo
- 35 Chronodesk API not on recordOSS not on recordFREE not on recordDOCS 5.3$15/mo
- 36 EasyVista Service Manager API not on recordOSS not on recordFREE not on recordDOCS 5.3
- 37 Web Help Desk API not on recordOSS not on recordFREE not on recordDOCS 5.3$26.67/mo
- 38 ITSM 365 API not on recordOSS not on recordFREE not on recordDOCS 5.2
- 39 Giva ITSM API not on recordOSS not on recordFREE not on recordDOCS 5.1$76/mo
- 40 ManageEngine ServiceDesk Plus API not on recordOSS not on recordFREE not on recordDOCS 5.1$13/mo
- 41 OpenText Service Management API not on recordOSS not on recordFREE not on recordDOCS 5.1
- 42 ServiceNow Service Level Management API not on recordOSS not on recordFREE not on recordDOCS 5.1
- 43 Vision Helpdesk API not on recordOSS not on recordFREE not on recordDOCS 5.1$8/mo
- 44 Hornbill Service Manager API not on recordOSS not on recordFREE not on recordDOCS 5.0
- 45 Matrix42 IT Service Management API not on recordOSS not on recordFREE not on recordDOCS 5.0
- 46 Zammad API not on recordOSS not on recordFREE not on recordDOCS 5.0€7/mo
- 47 Alemba Service Manager API not on recordOSS not on recordFREE not on recordDOCS 4.9
- 48 Marval MSM API not on recordOSS not on recordFREE not on recordDOCS 4.8
- 49 OTRS API not on recordOSS not on recordFREE not on recordDOCS 4.8
- 50 USU IT Service Management API not on recordOSS not on recordFREE not on recordDOCS 4.8
Compare all 25 in a table
| # | Platform | Score | Free plan | From | Free plan | Paid from | SLA scope | Escalation automation |
|---|---|---|---|---|---|---|---|---|
| 26 | QueueDesk | 5.9 | Free plan | $79/mo | Yes | — | both | — |
| 27 | SlaMetric | 5.8 | Free plan | Free | Yes | — | — | — |
| 28 | Easy8 HelpDesk | 5.4 | No | — | No | — | both | Yes |
| 29 | Lansweeper | 5.4 | Free plan | $199/mo | Yes | — | — | — |
| 30 | Matrix42 FastViewer | 5.4 | No | €45/mo | No | — | both | Yes |
| 31 | Patryone Service Desk | 5.4 | No | — | — | — | both | Yes |
| 32 | Serviceaide Intelligent Service Management | 5.4 | No | $1,800/mo | — | — | — | — |
| 33 | SymphonyAI IT Service Management | 5.4 | No | — | — | — | — | — |
| 34 | Bizapp CRM | 5.3 | No | ₹749.92/mo | No | — | both | Yes |
| 35 | Chronodesk | 5.3 | No | $15/mo | No | 15 /user/mo | both | Yes |
| 36 | EasyVista Service Manager | 5.3 | No | — | No | — | — | — |
| 37 | Web Help Desk | 5.3 | No | $26.67/mo | No | — | — | — |
| 38 | ITSM 365 | 5.2 | No | — | No | — | both | Yes |
| 39 | Giva ITSM | 5.1 | No | $76/mo | No | — | both | Yes |
| 40 | ManageEngine ServiceDesk Plus | 5.1 | No | $13/mo | Yes | — | — | — |
| 41 | OpenText Service Management | 5.1 | No | — | No | — | — | — |
| 42 | ServiceNow Service Level Management | 5.1 | No | — | — | — | both | Yes |
| 43 | Vision Helpdesk | 5.1 | No | $8/mo | No | — | — | — |
| 44 | Hornbill Service Manager | 5.0 | No | — | Yes | — | — | — |
| 45 | Matrix42 IT Service Management | 5.0 | No | — | No | — | both | Yes |
| 46 | Zammad | 5.0 | No | €7/mo | No | — | — | — |
| 47 | Alemba Service Manager | 4.9 | No | — | — | — | — | — |
| 48 | Marval MSM | 4.8 | No | — | — | — | — | — |
| 49 | OTRS | 4.8 | No | — | No | — | — | — |
| 50 | USU IT Service Management | 4.8 | No | — | — | — | — | — |
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