Best Zendesk Employee Service Alternatives in 2026
Updated
20 platforms from IT help desk software ranked against Zendesk Employee Service on the same published basis.
- 1Zendesk Employee Service vs Desk365
- 2Zendesk Employee Service vs Lansweeper
- 3Zendesk Employee Service vs iTop
- 4Zendesk Employee Service vs iTop
- 5Zendesk Employee Service vs KIX
- 6Zendesk Employee Service vs Vivantio
- 7Zendesk Employee Service vs Znuny
- 8Zendesk Employee Service vs GLPI
- 9Zendesk Employee Service vs Marval MSM
- 10Zendesk Employee Service vs Alemba Service Manager
- 11Zendesk Employee Service vs Jitbit Helpdesk
- 12Zendesk Employee Service vs OTOBO
- 13Zendesk Employee Service vs Zammad
- 14Zendesk Employee Service vs Freshservice
- 15Zendesk Employee Service vs Mojo Helpdesk
- 16Zendesk Employee Service vs SupportPal
- 17Zendesk Employee Service vs Alloy Navigator
- 18Zendesk Employee Service vs Atera
- 19Zendesk Employee Service vs HaloITSM
- 20Zendesk Employee Service vs HelpMaster
Zendesk Employee Service alternatives compared
| # | Platform | Score | Free plan | From | Runs on |
|---|---|---|---|---|---|
| 1 | Desk365 | 7.3 | Free plan | $12/mo | Android, API, iOS, Web |
| 2 | Lansweeper | 7.3 | Free plan | $199/mo | API, Linux, Mac, self-hosted, Web, Windows |
| 3 | iTop | 7.2 | Free plan | Free | API, Linux, Mac, self-hosted, Web, Windows |
| 4 | iTop | 7.2 | Free plan | Free | API, Linux, self-hosted, Web, Windows |
| 5 | KIX | 7.2 | Free plan | €33/mo | Android, API, iOS, Linux, self-hosted, Web |
| 6 | Vivantio | 7.2 | $49/mo | API, self-hosted, Web | |
| 7 | Znuny | 7.2 | Free plan | $374.92/mo | API, Linux, self-hosted, Web |
| 8 | GLPI | 6.9 | €19/mo | Android, API, Linux, Mac, self-hosted, Web, Windows | |
| 9 | Marval MSM | 6.9 | API, self-hosted, Web | ||
| 10 | Alemba Service Manager | 6.8 | Android, API, iOS, self-hosted, Web, Windows | ||
| 11 | Jitbit Helpdesk | 6.8 | No | $24/mo | Android, API, iOS, Linux, self-hosted, Web, Windows |
| 12 | OTOBO | 6.8 | €325/mo | API, Linux, self-hosted, Web | |
| 13 | Zammad | 6.8 | €7/mo | API, Linux, self-hosted, Web | |
| 14 | Freshservice | 6.7 | No | $19/mo | Android, API, iOS, Web |
| 15 | Mojo Helpdesk | 6.7 | No | $14/mo | API, Web |
| 16 | SupportPal | 6.7 | No | API, Linux, self-hosted, Web, Windows | |
| 17 | Alloy Navigator | 6.6 | No | $19/mo | Android, API, iOS, self-hosted, Web, Windows |
| 18 | Atera | 6.6 | Android, API, iOS, Linux, Mac, Web, Windows | ||
| 19 | HaloITSM | 6.6 | No | £66/mo | Android, API, iOS, self-hosted, Web |
| 20 | HelpMaster | 6.6 | No | A$25/mo | API, self-hosted, Web, Windows |
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Questions about Zendesk Employee Service alternatives
What is the best alternative to Zendesk Employee Service?
Desk365, number 1 in IT help desk software with a score of 7.3 out of 10. The others here: Lansweeper, iTop, iTop and 16 more.
What is the best free alternative to Zendesk Employee Service?
Desk365 is the best-ranked alternative with a free plan. 6 of the 20 alternatives here publish a free plan on their own pricing pages.
How are these alternatives ranked?
Ranked on what each maker publishes, open and connectable first: a public API, open-source code, the depth of its documentation and a free tier to try it on. Model lists are sorted by the figure in their title, exactly as each provider publishes it.