Verint Speech Analytics

Input—per 1M tokens

Output—per 1M tokens

Context—tokens

WeightsClosed

About

Verint Speech Analytics is ranked #8 of 26 in speech analytics software on Inferse. It runs on Self-hosted, Web.

Compared on speech analytics software

Sentiment analysis: Yesverint.com

Facts

Purpose: Analyzes words, phrases, categories, and themes across voice interactions to surface customer experience insights.verint.com · 3 Oct 2026
Coverage: The product is described as surfacing insights from 100% of voice interactions and analyzing up to 100% of calls for non-compliance.verint.com · 3 Oct 2026
Unified player: Its visual player combines transcripts, emotions, topics, screen recordings, and QA evaluations in one view.verint.com · 3 Oct 2026
Analytics: Analysis includes conversational themes, root cause analysis, emerging trends, sentiment, call maps, KPI calculations, and GenAI interaction summaries.verint.com · 3 Oct 2026
GenAI: Embedded Genie Bot lets analysts ask questions about a selected subset of unstructured calls and inspect individual calls to validate insights.verint.com · 3 Oct 2026
PII protection: The PII Redaction Bot automatically detects and redacts sensitive information from voice interactions without an additional product or service subscription.verint.com · 3 Oct 2026
Sentiment: Sentiment Bot scores voice and digital interactions and posts scores to the Verint CX Data Hub for analysis in the Data Insights Bot.verint.com · 3 Oct 2026
Integrations: Verint says its speech transcription can integrate with contact center applications such as PBX, CCaaS, CRM tools, and recorders.verint.com · 3 Oct 2026
Security: Verint states that speech data is encrypted in transit and at rest, and administrative controls let users select what data is stored and for how long.verint.com · 3 Oct 2026
Data handling: Verint says transcription data is not shared with third-party vendors or other customers.verint.com · 3 Oct 2026
Intended users: Verint identifies call centers and BPOs, banking, insurance and finance, healthcare, and retail and e-commerce as common industries for speech analytics.verint.com · 3 Oct 2026
Pricing and demo: Pricing is custom based on business needs, and the product page offers a free demo or consultation request.verint.com · 3 Oct 2026
Support: Verint describes services including implementation, ongoing support, education, training, and managed services.verint.com · 3 Oct 2026