Best Social Media Customer Service Software in 2026
Updated
43ranked
0free plans on this page
SGD 8/molowest paid tier
11 Oct 2026last checked
Social Media Customer Service Software, one module each.
- 26 Intercom FREE noDOCS 5.4$19/mo
- 27 Verint Social DOCS 5.4
- 28 Genesys Cloud CX FREE noDOCS 5.3$75/mo
- 29 Hootsuite FREE noDOCS 5.3$99/mo
- 30 Nextiva FREE noDOCS 5.3$15/mo
- 31 Sprout Social FREE noDOCS 5.3$79/mo
- 32 ContentStudio FREE noDOCS 5.2$29/mo
- 33 Medal Social Inbox FREE noDOCS 5.2$129/mo
- 34 Statusbrew FREE noDOCS 5.2
- 35 Vista Social FREE noDOCS 5.2$79/mo
- 36 Zendesk Contact Center FREE noDOCS 5.2$33/mo
- 37 NapoleonCat FREE noDOCS 5.1$89/mo
- 38 SocialHub DOCS 5.1
- 39 Sociality.io FREE noDOCS 5.1$99/mo
- 40 Five9 Contact Center SoftwareFive9 DOCS 4.9
- 41 SocialIQ Engagement Center FREE noDOCS 4.9₹11,661,166/mo
- 42 Sprinklr Service DOCS 4.9
- 43 ThePlatform Channel FREE noDOCS 4.9SGD 8/mo
Compare all 18 in a table
| # | Platform | Score | Free plan | From | Free plan | Paid from | Supported social channels | Private social replies |
|---|---|---|---|---|---|---|---|---|
| 26 | Intercom | 5.4 | No | $19/mo | No | 29 /user/mo | ||
| 27 | Verint Social | 5.4 | ||||||
| 28 | Genesys Cloud CX | 5.3 | No | $75/mo | No | 75 /user/mo | ||
| 29 | Hootsuite | 5.3 | No | $99/mo | No | 99 /user/mo | ||
| 30 | Nextiva | 5.3 | No | $15/mo | 15 /user/mo | |||
| 31 | Sprout Social | 5.3 | No | $79/mo | No | 79 /user/mo | ||
| 32 | ContentStudio | 5.2 | No | $29/mo | No | |||
| 33 | Medal Social Inbox | 5.2 | No | $129/mo | No | |||
| 34 | Statusbrew | 5.2 | No | No | ||||
| 35 | Vista Social | 5.2 | No | $79/mo | No | |||
| 36 | Zendesk Contact Center | 5.2 | No | $33/mo | No | 55 /user/mo | ||
| 37 | NapoleonCat | 5.1 | No | $89/mo | No | |||
| 38 | SocialHub | 5.1 | No | |||||
| 39 | Sociality.io | 5.1 | No | $99/mo | No | |||
| 40 | Five9 Contact Center Software | 4.9 | ||||||
| 41 | SocialIQ Engagement Center | 4.9 | No | ₹11,661,166/mo | No | LinkedIn, Facebook, Instagram, Twitter/X, TikTok, Pinterest, YouTube, Threads, Bluesky, WhatsApp Business, Google Business | ||
| 42 | Sprinklr Service | 4.9 | No | |||||
| 43 | ThePlatform Channel | 4.9 | No | SGD 8/mo | No | Instagram, Messenger |
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