Best Zendesk AI Agents Alternatives in 2026
Updated
20 platforms from AI customer service agents ranked against Zendesk AI Agents on the same published basis.
- 1Zendesk AI Agents vs Freshdesk
- 2Zendesk AI Agents vs Kore.ai
- 3Zendesk AI Agents vs Kustomer
- 4Zendesk AI Agents vs Zowie
- 5Zendesk AI Agents vs Cognigy
- 6Zendesk AI Agents vs Genesys Cloud Agentic Virtual Agent
- 7Zendesk AI Agents vs Gladly
- 8Zendesk AI Agents vs Ada
- 9Zendesk AI Agents vs boost.ai
- 10Zendesk AI Agents vs Forethought Solve
- 11Zendesk AI Agents vs Mavenoid
- 12Zendesk AI Agents vs Activechat
- 13Zendesk AI Agents vs ASAPP CXP
- 14Zendesk AI Agents vs Inbenta
- 15Zendesk AI Agents vs Pega Customer Service
- 16Zendesk AI Agents vs PolyAI
- 17Zendesk AI Agents vs Gorgias
- 18Zendesk AI Agents vs Webex App
- 19Zendesk AI Agents vs Enjo AI Support Agent
- 20Zendesk AI Agents vs Klaviyo
Zendesk AI Agents alternatives compared
| # | Platform | Score | Free plan | From | Runs on |
|---|---|---|---|---|---|
| 1 | Freshdesk | 7.4 | Free plan | $19/mo | API |
| 2 | Kore.ai | 6.9 | No | — | API, self-hosted, Web |
| 3 | Kustomer | 6.9 | No | — | Android, API, iOS, Web |
| 4 | Zowie | 6.9 | No | — | Android, API, iOS, self-hosted, Web |
| 5 | Cognigy | 6.8 | No | — | API, self-hosted, Web |
| 6 | Genesys Cloud Agentic Virtual Agent | 6.8 | No | $6.25/mo | API, Web |
| 7 | Gladly | 6.8 | No | — | API, Web |
| 8 | Ada | 6.7 | No | — | Android, API, iOS, Web |
| 9 | boost.ai | 6.7 | No | — | API, Web |
| 10 | Forethought Solve | 6.7 | No | — | API, Web |
| 11 | Mavenoid | 6.7 | No | — | Android, API, iOS, Web |
| 12 | Activechat | 6.6 | No | — | API, self-hosted, Web |
| 13 | ASAPP CXP | 6.6 | No | — | Android, API, iOS, Web |
| 14 | Inbenta | 6.6 | No | — | API, Web |
| 15 | Pega Customer Service | 6.6 | No | — | API |
| 16 | PolyAI | 6.6 | No | — | API, Web |
| 17 | Gorgias | 6.4 | No | — | Android, API, Browser, iOS, Web |
| 18 | Webex App | 6.0 | Free plan | Free | Android, iOS, Mac, Web, Windows |
| 19 | Enjo AI Support Agent | 5.9 | Free plan | $95/mo | self-hosted, Web |
| 20 | Klaviyo | 5.9 | Free plan | Free | Web |
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Questions about Zendesk AI Agents alternatives
What is the best alternative to Zendesk AI Agents?
Freshdesk, number 1 in AI customer service agents with a score of 7.4 out of 10. The others here: Kore.ai, Kustomer, Zowie and 16 more.
What is the best free alternative to Zendesk AI Agents?
Freshdesk is the best-ranked alternative with a free plan. 4 of the 20 alternatives here publish a free plan on their own pricing pages.
How are these alternatives ranked?
Ranked on what each maker publishes, open and connectable first: a public API, open-source code, the depth of its documentation and a free tier to try it on. Model lists are sorted by the figure in their title, exactly as each provider publishes it.