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Best ServiceNow Enterprise Service Management Alternatives in 2026

Updated

20 platforms from enterprise service management software ranked against ServiceNow Enterprise Service Management on the same published basis.

  1. 1
    Automation Anywhere Document Automation Free plan apiMacWebWin Free7.3
    ServiceNow Enterprise Service Management vs Automation Anywhere Document Automation
  2. 2
    Vivantio apiself-hostedWeb $49/mo7.3
    ServiceNow Enterprise Service Management vs Vivantio
  3. 3
    Alemba Service Manager AndroidapiiOSself-hostedWeb 7.0
    ServiceNow Enterprise Service Management vs Alemba Service Manager
  4. 4
    Hornbill IT Asset Management AndroidapiiOSWebWin 6.9
    ServiceNow Enterprise Service Management vs Hornbill IT Asset Management
  5. 5
    Ivanti Neurons for Enterprise Service Management AndroidapiiOSWeb 6.9
    ServiceNow Enterprise Service Management vs Ivanti Neurons for Enterprise Service Management
  6. 6
    Marval MSM apiself-hostedWeb 6.9
    ServiceNow Enterprise Service Management vs Marval MSM
  7. 7
    USU Knowledge Management apiLinuxself-hostedWebWin 6.9
    ServiceNow Enterprise Service Management vs USU Knowledge Management
  8. 8
    Freshservice Free trial AndroidapiiOSWeb $19/mo6.8
    ServiceNow Enterprise Service Management vs Freshservice
  9. 9
    Gfacility Free trial AndroidapiiOSWeb 6.8
    ServiceNow Enterprise Service Management vs Gfacility
  10. 10
    iET Enterprise Service Management AndroidapiiOSWebWin 6.8
    ServiceNow Enterprise Service Management vs iET Enterprise Service Management
  11. 11
    Wolken AI Enterprise Service Management apiWeb 6.8
    ServiceNow Enterprise Service Management vs Wolken AI Enterprise Service Management
  12. 12
    HaloITSM Free trial AndroidapiiOSself-hostedWeb $83333.33/mo6.7
    ServiceNow Enterprise Service Management vs HaloITSM
  13. 13
    InvGate Service Desk Free trial apiLinuxself-hostedWebWin $41.67/mo6.7
    ServiceNow Enterprise Service Management vs InvGate Service Desk
  14. 14
    ServiceCore AndroidapiiOSself-hostedWeb 6.7
    ServiceNow Enterprise Service Management vs ServiceCore
  15. 15
    TOPdesk Free trial AndroidapiiOSself-hostedWeb £51/mo6.7
    ServiceNow Enterprise Service Management vs TOPdesk
  16. 16
    Xurrent IMR Free trial AndroidapiiOSWeb $6/mo6.7
    ServiceNow Enterprise Service Management vs Xurrent IMR
  17. 17
    ZentraITSM Free trial apiself-hostedWeb $19/mo6.7
    ServiceNow Enterprise Service Management vs ZentraITSM
  18. 18
    SysAid Free trial AndroidapiiOSself-hostedWeb $89/mo6.6
    ServiceNow Enterprise Service Management vs SysAid
  19. 19
    IFS Enterprise Service Management AndroidiOSWebWin 5.5
    ServiceNow Enterprise Service Management vs IFS Enterprise Service Management
  20. 20
    TeamDynamix DEX LinuxMacWebWin 5.5
    ServiceNow Enterprise Service Management vs TeamDynamix DEX

ServiceNow Enterprise Service Management alternatives compared

#PlatformScoreFree planFromRuns on
1Automation Anywhere Document Automation7.3Free planFreeAPI, Mac, Web, Windows
2Vivantio7.3$49/moAPI, self-hosted, Web
3Alemba Service Manager7.0Android, API, iOS, self-hosted, Web, Windows
4Hornbill IT Asset Management6.9Android, API, iOS, Web, Windows
5Ivanti Neurons for Enterprise Service Management6.9Android, API, iOS, Web
6Marval MSM6.9API, self-hosted, Web
7USU Knowledge Management6.9API, Linux, self-hosted, Web, Windows
8Freshservice6.8No$19/moAndroid, API, iOS, Web
9Gfacility6.8NoAndroid, API, iOS, Web
10iET Enterprise Service Management6.8Android, API, iOS, Web, Windows
11Wolken AI Enterprise Service Management6.8API, Web
12HaloITSM6.7No$83333.33/moAndroid, API, iOS, self-hosted, Web
13InvGate Service Desk6.7No$41.67/moAPI, Linux, self-hosted, Web, Windows
14ServiceCore6.7Android, API, iOS, self-hosted, Web
15TOPdesk6.7No£51/moAndroid, API, iOS, self-hosted, Web
16Xurrent IMR6.7No$6/moAndroid, API, iOS, Web
17ZentraITSM6.7No$19/moAPI, self-hosted, Web
18SysAid6.6No$89/moAndroid, API, iOS, self-hosted, Web
19IFS Enterprise Service Management5.5Android, iOS, Web, Windows
20TeamDynamix DEX5.5Linux, Mac, Web, Windows
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Questions about ServiceNow Enterprise Service Management alternatives

What is the best alternative to ServiceNow Enterprise Service Management?

Automation Anywhere Document Automation, number 1 in enterprise service management software with a score of 7.3 out of 10. The others here: Vivantio, Alemba Service Manager, Hornbill IT Asset Management and 16 more.

What is the best free alternative to ServiceNow Enterprise Service Management?

Automation Anywhere Document Automation is the best-ranked alternative with a free plan. 1 of the 20 alternatives here publish a free plan on their own pricing pages.

How are these alternatives ranked?

Ranked on what each maker publishes, open and connectable first: a public API, open-source code, the depth of its documentation and a free tier to try it on. Model lists are sorted by the figure in their title, exactly as each provider publishes it.