Best Genesys Cloud CX Alternatives in 2026
Updated
20 platforms from call center software ranked against Genesys Cloud CX on the same published basis.
- 1Genesys Cloud CX vs Amazon Connect
- 2Genesys Cloud CX vs RingCentral RingCX
- 3Genesys Cloud CX vs 8x8 Contact Center
- 4Genesys Cloud CX vs Dialpad Support
- 5Genesys Cloud CX vs Exotel Contact Center
- 6Genesys Cloud CX vs Dollu CCaaS
- 7Genesys Cloud CX vs Daktela Contact Center
- 8Genesys Cloud CX vs UJET
- 9Genesys Cloud CX vs Odigo
- 10Genesys Cloud CX vs Comm100 Contact Center
- 11Genesys Cloud CX vs CallHub
- 12Genesys Cloud CX vs MyOperator
- 13Genesys Cloud CX vs eGain Conversation Hub
- 14Genesys Cloud CX vs Dixa
- 15Genesys Cloud CX vs Nectar Desk CTI
- 16Genesys Cloud CX vs Freshcaller
- 17Genesys Cloud CX vs OSDial
- 18Genesys Cloud CX vs Luware Nimbus
- 20Genesys Cloud CX vs ICTContact
- 21Genesys Cloud CX vs Enghouse CCaaS
Genesys Cloud CX alternatives compared
| # | Platform | Score | Free plan | From | Runs on |
|---|---|---|---|---|---|
| 1 | Amazon Connect | 8.4 | No | — | Android, API, iOS, Web |
| 2 | RingCentral RingCX | 8.2 | No | $65/mo | API, Mac, Web, Windows |
| 3 | 8x8 Contact Center | 8.2 | No | — | Android, API, iOS, Mac, Web, Windows |
| 4 | Dialpad Support | 8.0 | No | $8,095/mo | Android, API, Browser, iOS, Mac, Web, Windows |
| 5 | Exotel Contact Center | 7.8 | No | $70/mo | API, Linux, Mac, Web, Windows |
| 6 | Dollu CCaaS | 7.7 | No | — | API, Web |
| 7 | Daktela Contact Center | 7.7 | No | €12/mo | Android, API, iOS, Mac, Web, Windows |
| 8 | UJET | 7.6 | No | $65/mo | Android, API, iOS, Web |
| 9 | Odigo | 7.6 | No | €40/mo | Android, API, iOS, Web |
| 10 | Comm100 Contact Center | 7.6 | No | $27/mo | Android, API, iOS, Mac, self-hosted, Web, Windows |
| 11 | CallHub | 7.5 | Free plan | $0.05/mo | Android, API, iOS, Mac, Web, Windows |
| 12 | MyOperator | 7.4 | No | ₹5,000/mo | Android, API, iOS, Web |
| 13 | eGain Conversation Hub | 7.4 | No | — | API, Web |
| 14 | Dixa | 7.3 | No | €89/mo | API |
| 15 | Nectar Desk CTI | 7.3 | No | $50/mo | API, Browser, Web |
| 16 | Freshcaller | 7.2 | Free plan | $15/mo | Android, iOS, Web |
| 17 | OSDial | 7.1 | No | — | API, Linux, self-hosted, Web |
| 18 | Luware Nimbus | 7.0 | No | $85/mo | Android, API, iOS, Web |
| 20 | ICTContact | 6.9 | No | $399/mo | API, Linux, self-hosted, Web |
| 21 | Enghouse CCaaS | 6.9 | No | — | API, Web |
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Questions about Genesys Cloud CX alternatives
What is the best alternative to Genesys Cloud CX?
Amazon Connect, number 1 in call center software with a score of 8.4 out of 10. The others here: RingCentral RingCX, 8x8 Contact Center, Dialpad Support and 16 more.
What is the best free alternative to Genesys Cloud CX?
CallHub is the best-ranked alternative with a free plan. 2 of the 20 alternatives here publish a free plan on their own pricing pages.
How are these alternatives ranked?
Ranked on what each maker publishes, open and connectable first: a public API, open-source code, the depth of its documentation and a free tier to try it on. Model lists are sorted by the figure in their title, exactly as each provider publishes it.