Best OpenText Service Management Alternatives in 2026
Updated
20 platforms from IT SLA management software ranked against OpenText Service Management on the same published basis.
- 1OpenText Service Management vs Lansweeper
- 2OpenText Service Management vs Desk365
- 3OpenText Service Management vs Znuny
- 4OpenText Service Management vs iTop
- 5OpenText Service Management vs KIX
- 6OpenText Service Management vs Vivantio
- 7OpenText Service Management vs FreeITSM
- 8OpenText Service Management vs Nova-Suite
- 9OpenText Service Management vs GLPI
- 10OpenText Service Management vs Xurrent Service Level Management
- 11OpenText Service Management vs Alemba Service Manager
- 12OpenText Service Management vs Zammad
- 13OpenText Service Management vs Freshservice
- 14OpenText Service Management vs Jitbit Helpdesk
- 15OpenText Service Management vs Proactivanet ITSM
- 16OpenText Service Management vs SimpleOne ITSM
- 17OpenText Service Management vs USU Knowledge Management
- 18OpenText Service Management vs Alloy Navigator
- 19OpenText Service Management vs CMW Lab CMDB and Service Inventory
- 20OpenText Service Management vs Effigate
OpenText Service Management alternatives compared
| # | Platform | Score | Free plan | From | Runs on |
|---|---|---|---|---|---|
| 1 | Lansweeper | 7.4 | Free plan | $199/mo | API, Linux, Mac, self-hosted, Web, Windows |
| 2 | Desk365 | 7.3 | Free plan | $12/mo | Android, API, iOS, Web |
| 3 | Znuny | 7.3 | Free plan | $374.92/mo | API, Linux, self-hosted, Web |
| 4 | iTop | 7.2 | Free plan | Free | API, Linux, self-hosted, Web, Windows |
| 5 | KIX | 7.2 | Free plan | €33/mo | Android, API, iOS, Linux, self-hosted, Web |
| 6 | Vivantio | 7.2 | No | $49/mo | API, self-hosted, Web |
| 7 | FreeITSM | 7.1 | Free plan | Free | API, Linux, self-hosted, Web, Windows |
| 8 | Nova-Suite | 7.1 | Free plan | Free | API, self-hosted, Web |
| 9 | GLPI | 6.9 | No | €19/mo | Android, API, Linux, Mac, self-hosted, Web, Windows |
| 10 | Xurrent Service Level Management | 6.9 | No | — | Android, API, iOS, Web |
| 11 | Alemba Service Manager | 6.8 | No | — | Android, API, iOS, self-hosted, Web, Windows |
| 12 | Zammad | 6.8 | No | €7/mo | API, Linux, self-hosted, Web |
| 13 | Freshservice | 6.7 | No | $19/mo | Android, API, iOS, Web |
| 14 | Jitbit Helpdesk | 6.7 | No | $24/mo | Android, API, iOS, Linux, self-hosted, Web, Windows |
| 15 | Proactivanet ITSM | 6.7 | No | — | Android, API, iOS, Web |
| 16 | SimpleOne ITSM | 6.7 | No | — | API, Web |
| 17 | USU Knowledge Management | 6.7 | No | — | API, Linux, self-hosted, Web, Windows |
| 18 | Alloy Navigator | 6.6 | No | $19/mo | Android, API, iOS, self-hosted, Web, Windows |
| 19 | CMW Lab CMDB and Service Inventory | 6.6 | No | $29.08/mo | API, self-hosted, Web |
| 20 | Effigate | 6.6 | No | $79/mo | API, Linux, Mac, Web, Windows |
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Questions about OpenText Service Management alternatives
What is the best alternative to OpenText Service Management?
Lansweeper, number 1 in IT SLA management software with a score of 7.4 out of 10. The others here: Desk365, Znuny, iTop and 16 more.
What is the best free alternative to OpenText Service Management?
Lansweeper is the best-ranked alternative with a free plan. 7 of the 20 alternatives here publish a free plan on their own pricing pages.
How are these alternatives ranked?
Ranked on what each maker publishes, open and connectable first: a public API, open-source code, the depth of its documentation and a free tier to try it on. Model lists are sorted by the figure in their title, exactly as each provider publishes it.