Best Customer Self-Service Software in 2026
Updated
43 customer self-service software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
43ranked
0free plans on this page
$13/molowest paid tier
7 Oct 2026last checked
Customer Self-Service Software, one module each. A lit port is something its maker publishes; 0 of the 18 on this page have a public API.
- 26 Pega CRM API not on recordOSS not on recordFREE not on recordDOCS 5.5
- 27 Intercom API not on recordOSS not on recordFREE not on recordDOCS 5.4$19/mo
- 28 Genesys Cloud CX API not on recordOSS not on recordFREE not on recordDOCS 5.3$75/mo
- 29 LivePerson Conversational Cloud API not on recordOSS not on recordFREE not on recordDOCS 5.3
- 30 Agentforce Contact Center API not on recordOSS not on recordFREE not on recordDOCS 5.2$50/mo
- 31 Oracle Fusion Cloud Marketing API not on recordOSS not on recordFREE not on recordDOCS 5.2
- 32 Capacity API not on recordOSS not on recordFREE not on recordDOCS 5.1
- 33 ManageEngine ServiceDesk Plus API not on recordOSS not on recordFREE not on recordDOCS 5.1$13/mo
- 34 OwlDesk API not on recordOSS not on recordFREE not on recordDOCS 5.1$42/mo
- 35 Zendesk Guide API not on recordOSS not on recordFREE not on recordDOCS 5.1$55/mo
- 36 Aisera Customer Service API not on recordOSS not on recordFREE not on recordDOCS 5.0
- 37 Mosaic AI Self-Service API not on recordOSS not on recordFREE not on recordDOCS 5.0
- 38 Oracle Service API not on recordOSS not on recordFREE not on recordDOCS 5.0
- 39 Pypestream API not on recordOSS not on recordFREE not on recordDOCS 5.0
- 40 DoReply API not on recordOSS not on recordFREE not on recordDOCS 4.9
- 41 Kapture Self-Serve API not on recordOSS not on recordFREE not on recordDOCS 4.9
- 42 Decagon API not on recordOSS not on recordFREE not on recordDOCS 4.7
- 43 Sierra API not on recordOSS not on recordFREE not on recordDOCS 4.6
Compare all 18 in a table
| # | Platform | Score | Free plan | From | Free plan | Paid from | Customer portal | Embedded widget |
|---|---|---|---|---|---|---|---|---|
| 26 | Pega CRM | 5.5 | No | — | — | — | — | — |
| 27 | Intercom | 5.4 | No | $19/mo | No | — | — | — |
| 28 | Genesys Cloud CX | 5.3 | No | $75/mo | No | — | — | — |
| 29 | LivePerson Conversational Cloud | 5.3 | No | — | No | — | — | — |
| 30 | Agentforce Contact Center | 5.2 | No | $50/mo | No | — | Yes | — |
| 31 | Oracle Fusion Cloud Marketing | 5.2 | No | — | — | — | Yes | — |
| 32 | Capacity | 5.1 | No | — | No | — | — | — |
| 33 | ManageEngine ServiceDesk Plus | 5.1 | No | $13/mo | Yes | 13 /mo | — | — |
| 34 | OwlDesk | 5.1 | No | $42/mo | No | — | Yes | — |
| 35 | Zendesk Guide | 5.1 | No | $55/mo | No | 55 /mo | — | — |
| 36 | Aisera Customer Service | 5.0 | No | — | — | — | Yes | Yes |
| 37 | Mosaic AI Self-Service | 5.0 | No | — | — | — | Yes | — |
| 38 | Oracle Service | 5.0 | No | — | — | — | Yes | — |
| 39 | Pypestream | 5.0 | No | — | — | — | — | — |
| 40 | DoReply | 4.9 | No | — | No | — | — | Yes |
| 41 | Kapture Self-Serve | 4.9 | No | — | No | — | — | — |
| 42 | Decagon | 4.7 | No | — | — | — | — | — |
| 43 | Sierra | 4.6 | No | — | No | — | — | — |
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