Best Zendesk Contact Center Alternatives in 2026
Updated
20 platforms from call center software ranked against Zendesk Contact Center on the same published basis.
- 1Zendesk Contact Center vs Amazon Connect
- 2Zendesk Contact Center vs RingCentral RingCX
- 3Zendesk Contact Center vs 8x8 Contact Center
- 4Zendesk Contact Center vs Avaya Experience Platform
- 5Zendesk Contact Center vs Twilio Flex
- 6Zendesk Contact Center vs Dialpad Support
- 7Zendesk Contact Center vs storm CONTACT
- 8Zendesk Contact Center vs Exotel Contact Center
- 9Zendesk Contact Center vs C-Zentrix Contact Center
- 10Zendesk Contact Center vs Dollu CCaaS
- 11Zendesk Contact Center vs Daktela Contact Center
- 12Zendesk Contact Center vs UJET
- 13Zendesk Contact Center vs Odigo
- 14Zendesk Contact Center vs Comm100 Contact Center
- 15Zendesk Contact Center vs CallHub
- 16Zendesk Contact Center vs MyOperator
- 17Zendesk Contact Center vs eGain Conversation Hub
- 18Zendesk Contact Center vs Dixa
- 19Zendesk Contact Center vs Nectar Desk CTI
- 20Zendesk Contact Center vs 3CLogic
Zendesk Contact Center alternatives compared
| # | Platform | Score | Free plan | From | Runs on |
|---|---|---|---|---|---|
| 1 | Amazon Connect | 8.4 | No | Android, API, iOS, Web | |
| 2 | RingCentral RingCX | 8.2 | No | $65/mo | API, Mac, Web, Windows |
| 3 | 8x8 Contact Center | 8.2 | Android, API, iOS, Mac, Web, Windows | ||
| 4 | Avaya Experience Platform | 8.2 | No | $48/mo | API, self-hosted, Web |
| 5 | Twilio Flex | 8.0 | No | $1/mo | API, self-hosted, Web |
| 6 | Dialpad Support | 8.0 | No | $8,095/mo | Android, API, Browser, iOS, Mac, Web, Windows |
| 7 | storm CONTACT | 8.0 | API, Web | ||
| 8 | Exotel Contact Center | 7.8 | No | $70/mo | API, Linux, Mac, Web, Windows |
| 9 | C-Zentrix Contact Center | 7.8 | Free plan | Free | Android, API, iOS, self-hosted, Web |
| 10 | Dollu CCaaS | 7.7 | API, Web | ||
| 11 | Daktela Contact Center | 7.7 | No | €12/mo | Android, API, iOS, Mac, Web, Windows |
| 12 | UJET | 7.6 | No | $65/mo | Android, API, iOS, Web |
| 13 | Odigo | 7.6 | No | €40/mo | Android, API, iOS, Web |
| 14 | Comm100 Contact Center | 7.6 | No | $27/mo | Android, API, iOS, Mac, self-hosted, Web, Windows |
| 15 | CallHub | 7.5 | Free plan | $0.05/mo | Android, API, iOS, Mac, Web, Windows |
| 16 | MyOperator | 7.4 | No | ₹5,000/mo | Android, API, iOS, Web |
| 17 | eGain Conversation Hub | 7.4 | API, Web | ||
| 18 | Dixa | 7.3 | No | €89/mo | API |
| 19 | Nectar Desk CTI | 7.3 | No | $50/mo | API, Browser, Web |
| 20 | 3CLogic | 7.3 | API, Web |
The sponsored alternative slot on this page is labelled Sponsored.
Questions about Zendesk Contact Center alternatives
What is the best alternative to Zendesk Contact Center?
Amazon Connect, number 1 in call center software with a score of 8.4 out of 10. The others here: RingCentral RingCX, 8x8 Contact Center, Avaya Experience Platform and 16 more.
What is the best free alternative to Zendesk Contact Center?
C-Zentrix Contact Center is the best-ranked alternative with a free plan. 2 of the 20 alternatives here publish a free plan on their own pricing pages.
How are these alternatives ranked?
Ranked on what each maker publishes, open and connectable first: a public API, open-source code, the depth of its documentation and a free tier to try it on. Model lists are sorted by the figure in their title, exactly as each provider publishes it.