Best ServiceNow ITSM Alternatives in 2026
Updated
20 platforms from IT help desk software ranked against ServiceNow ITSM on the same published basis.
- 1ServiceNow ITSM vs Desk365
- 2ServiceNow ITSM vs Lansweeper
- 3ServiceNow ITSM vs iTop
- 4ServiceNow ITSM vs iTop
- 5ServiceNow ITSM vs KIX
- 6ServiceNow ITSM vs Vivantio
- 7ServiceNow ITSM vs Znuny
- 8ServiceNow ITSM vs GLPI
- 9ServiceNow ITSM vs Jitbit Helpdesk
- 10ServiceNow ITSM vs OTOBO
- 11ServiceNow ITSM vs Zammad
- 12ServiceNow ITSM vs Freshservice
- 13ServiceNow ITSM vs Mojo Helpdesk
- 14ServiceNow ITSM vs Alloy Navigator
- 15ServiceNow ITSM vs Atera
- 16ServiceNow ITSM vs HaloITSM
- 17ServiceNow ITSM vs InvGate Service Desk
- 18ServiceNow ITSM vs Request Tracker
- 19ServiceNow ITSM vs Serviceaide ITSM
- 20ServiceNow ITSM vs SolarWinds Service Desk
ServiceNow ITSM alternatives compared
| # | Platform | Score | Free plan | From | Runs on |
|---|---|---|---|---|---|
| 1 | Desk365 | 7.3 | Free plan | $12/mo | Android, API, iOS, Web |
| 2 | Lansweeper | 7.3 | Free plan | $199/mo | API, Linux, Mac, self-hosted, Web, Windows |
| 3 | iTop | 7.2 | Free plan | Free | API, Linux, Mac, self-hosted, Web, Windows |
| 4 | iTop | 7.2 | Free plan | Free | API, Linux, self-hosted, Web, Windows |
| 5 | KIX | 7.2 | Free plan | €33/mo | Android, API, iOS, Linux, self-hosted, Web |
| 6 | Vivantio | 7.2 | No | $49/mo | API, self-hosted, Web |
| 7 | Znuny | 7.2 | Free plan | $374.92/mo | API, Linux, self-hosted, Web |
| 8 | GLPI | 6.9 | No | €19/mo | Android, API, Linux, Mac, self-hosted, Web, Windows |
| 9 | Jitbit Helpdesk | 6.8 | No | $24/mo | Android, API, iOS, Linux, self-hosted, Web, Windows |
| 10 | OTOBO | 6.8 | No | €325/mo | API, Linux, self-hosted, Web |
| 11 | Zammad | 6.8 | No | €7/mo | API, Linux, self-hosted, Web |
| 12 | Freshservice | 6.7 | No | $19/mo | Android, API, iOS, Web |
| 13 | Mojo Helpdesk | 6.7 | No | $14/mo | API, Web |
| 14 | Alloy Navigator | 6.6 | No | $19/mo | Android, API, iOS, self-hosted, Web, Windows |
| 15 | Atera | 6.6 | No | — | Android, API, iOS, Linux, Mac, Web, Windows |
| 16 | HaloITSM | 6.6 | No | £66/mo | Android, API, iOS, self-hosted, Web |
| 17 | InvGate Service Desk | 6.6 | No | $41.67/mo | API, Linux, self-hosted, Web, Windows |
| 18 | Request Tracker | 6.6 | No | — | API |
| 19 | Serviceaide ITSM | 6.6 | No | — | API, self-hosted, Web, Windows |
| 20 | SolarWinds Service Desk | 6.6 | No | $39/mo | Android, API, iOS, Web |
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Questions about ServiceNow ITSM alternatives
What is the best alternative to ServiceNow ITSM?
Desk365, number 1 in IT help desk software with a score of 7.3 out of 10. The others here: Lansweeper, iTop, iTop and 16 more.
What is the best free alternative to ServiceNow ITSM?
Desk365 is the best-ranked alternative with a free plan. 6 of the 20 alternatives here publish a free plan on their own pricing pages.
How are these alternatives ranked?
Ranked on what each maker publishes, open and connectable first: a public API, open-source code, the depth of its documentation and a free tier to try it on. Model lists are sorted by the figure in their title, exactly as each provider publishes it.